Call Center / Customer Service
Westside Toyota•North Olmsted, OH
•Onsite
About The Position
Westside Toyota is hiring an Experienced Call Center/ Customer Service Representative. This Job is FOR YOU if you: Have Previous Call Center Experience, Are comfortable interacting via the Phone for an 8 hour shift, Excel in Customer Service and have Proven Communication Skills, Appreciate training plus a script to follow to ensure success. Why it’s GREAT: No Cold Calls!! No Sales Calls!! Never Boring, Excellent Benefits, Fun and Exciting Work Environment. 5 Day Work Week. Every Other Saturday is Required with a day off during that week instead of Saturday.
Requirements
- Previous Call Center Experience
- Comfortable interacting via the Phone for an 8 hour shift
- Excel in Customer Service and have Proven Communication Skills
- Appreciate training plus a script to follow to ensure success
- Previous Customer Service experience a must!
- Excellent computer skills required
- Valid Driver’s License
Responsibilities
- Answer inbound calls and make outbound calls to/from our own customers and Set Appointments
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
- Follow up with customers as needed to reset any missed appointments
- Participate in team and process training sessions – keeping positive relationships with teammates, sales teams and dealership management.
- Utilize our computer tracking system daily.
Benefits
- Medical, Dental & Vision Insurance
- 401K Plan + Match
- Life Insurance
- Short Term Disability Insurance
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Long term job security
- Discounts on products and services
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
