Call Center Customer Service Representative
About The Position
Performs assigned tasks within established procedures in various phases of the Customer Service Operations. This role requires the use of multi-screen monitors for daily processing of customer inquiries. The representative will respond to customer inquiries via inbound calls, outbound calls, company websites, chats, and email communication, primarily concerning customer billing and other related issues. Responsibilities include preparing source documents, updating systems to reflect changes in customer accounts, amending or adjusting consumption and revenue, and recording/processing meter readings provided by customers. The role also involves maintaining professional interactions with internal and external customers and departments, operating company systems, devices, and software applications, and performing other similar or less skilled work as assigned, as well as assisting higher-classified employees.
Requirements
- High School Diploma/GED is required.
- Ability to multitask.
- Call Center environment experience required.
- Good verbal and written communication skills.
- Ability to sit for extended periods of time.
- Oral and written communication skills, as well as auditory acuity.
- Strong problem-solving skills and ability to independently follow through on tasks and projects.
- Must pass entry level test.
- Ability to lift up to 30 pounds.
Responsibilities
- Utilize multi-screen monitors in the daily processing of customer inquiries.
- Respond to customer inquiries.
- Receive inbound calls, make outbound calls, and handle other methods of communication (such as company websites, chats, email communication) to customers pertaining to customer billing and other issues.
- Prepare necessary source documents/updates systems to effect change to customer accounts, amending or adjusting consumption and revenue.
- Record and process meter readings supplied by customers.
- Maintain professional interactions with internal and external customers and/or departments.
- Operate company systems, devices and software applications.
- Perform other similar or less skilled work, as assigned.
- Assist employees of a higher classification, as assigned.
Benefits
- Paid time off policies
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Retirement plans
- Savings accounts
- Tuition reimbursement
- Paid volunteering
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
