Call Center Customer Service Representative - Remote US TP90919

Military Spouse Corporate Career Network

9d • Remote

About The Position

Customer Service Representatives handle customer inquiries by identifying effective responses to a variety of questions, issues, and concerns. They provide customer service through active listening, handle confidential information sensitively, and aim to resolve issues on the first call. Representatives communicate calmly, de-escalate concerns, escalate interactions when appropriate, track call-related information for auditing and reporting, provide feedback on call issues, and upsell when required. The position is remote and is available only to people located in the states listed in the posting. Employees must have a dedicated workspace near their router and meet the specified wired-internet requirements.

Requirements

• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfort with desktop computer systems and general knowledge of Windows-based systems.
• A dedicated workspace near the router that supports a hardwired Ethernet connection.
• Internet speed of at least 15 Mbps download and 10 Mbps upload, with ISP latency under 50 ms; proof of internet speed is required.
• Internet connection cannot be satellite, mobile data or hotspot, P2P, or VPN.
• Ability to work within a structured schedule that includes a variety of shifts.

Nice To Haves

• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and respond carefully to customer inquiries.
• Provide excellent customer service through active listening.
• Handle confidential customer information sensitively.
• Proactively aim to resolve issues on the first call.
• Communicate appropriately with customers.
• Attempt to resolve and de-escalate issues calmly.
• Escalate interactions when necessary and appropriate.
• Track call-related information for auditing and reporting.
• Provide feedback on call issues.
• Upsell when required.

Benefits

• Paid training.
• Competitive wages.
• Full benefits, including medical, dental, vision, and 401(k).
• Paid time off.
• Employee wellness and engagement programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED