Call Center Customer Service Representative $22 hourly

Raymour & Flanigan Furniture and Mattresses•Town of Clay, NY

7h•Onsite

About The Position

As a Call Center Customer Service Representative, you will be a key connection point between our customers and the support they need. From answering incoming calls to assisting with order inquiries, delivery scheduling, account updates, and service questions, you will ensure customers feel heard, valued, and confident in their purchase journey. You will represent our brand with professionalism and care through phone conversations as well as written communication via chat and email. You’ll work both independently and with a supportive team to enhance every customer interaction and reinforce our commitment to exceptional service.

Requirements

A commitment to delivering genuine, friendly, and professional service across phone, chat, and email interactions.
Strong communication skills, with the ability to clearly guide customers verbally and in writing.
Excellent listening skills
Ability to multitask in a fast-paced call center environment.
The ability to troubleshoot and proactively resolve escalated customer concerns.
A collaborative mindset to support fellow team members and advocate for customer needs.
Flexibility to work within a 7-day-a-week call center schedule, with operating hours from 8:00am–6:00pm.
Authorization to work in the U.S. without the need for sponsorship now or in the future.

Responsibilities

Answering incoming calls
Assisting with order inquiries
Assisting with delivery scheduling
Assisting with account updates
Assisting with service questions
Representing the brand with professionalism and care through phone conversations
Representing the brand with professionalism and care through written communication via chat and email
Enhancing every customer interaction
Reinforcing the commitment to exceptional service