Call Center Customer Service Representative - Banking (Cleveland or Strongsville, OH locations)

Third Federal•Strongsville, OH

3d•$18 - $23•Onsite

About The Position

Third Federal is seeking experienced call center representatives to join their Customer Care Service team. The company is committed to delivering exceptional customer experiences with every interaction. The call center is not driven by high-pressure sales goals or quotas, but rather focuses on creating meaningful connections and handling each customer with care. The ideal candidate will thrive in a fast-paced, collaborative environment and embody the company's values of love, trust, respect, commitment to excellence, and fun. A comprehensive training program is provided to ensure success. This role is fully onsite and located at either the Strongsville Customer Care Center or the Corporate Campus in Cleveland, OH.

Requirements

High school diploma or equivalent
Minimum of 1 year recent experience in a call center environment
Exemplary customer service skills
Ability to understand and explain financial information over the phone and via email
Ability to listen to our customers to understand their needs
Proven written and verbal communication skills
Strong interpersonal skills/team-oriented
Ability to work in multiple systems, including Word and Excel
Banking experience preferred (online banking deposit, equity lines of credit, mortgage loans, etc.)
Bilingual language skills are a plus

Responsibilities

Answer inbound calls and assist customers with inquiries including checking, savings, certificates of deposit (regular and IRA), debit cards, online banking issues, as well as assisting with equity and mortgage servicing questions.
Process deposit account openings with accuracy and care.
Troubleshoot and resolve customer concerns while maintaining a warm, professional, and empathetic tone.