Call Center Customer Service Rep- OKC, OK

APMEX•Oklahoma City, OK

1d•Hybrid

About The Position

The Customer Service Representatives are the initial point of contact for prospective and existing customers who may have inquiries about an order, a product or service that our business provides. A day in the life of a Customer Service Representative at APMEX! Deal directly with customers either by telephone or written correspondence Handle and resolve customer questions, comments, or concerns in a professional, polite manner Listens attentively, clarifying questions, diffusing conflict, and finding solutions Commitment to increasing customer satisfaction Manage customers' accounts by keeping record of interactions and transactions Communicate and coordinate with internal departments Document and provide follow up to customer interactions APMEX is a billion-dollar ecommerce company that is the leader in Precious Metals. Our customers love our selection and service – our employees love our values and culture. Our APMEX team is large enough to get the job done better than anyone else in the industry, while being small enough to listen to, and care, about our employees. Without their dedication, APMEX would not continue to be named the #1 Specialty eRetailer by Internet Retailer Magazine! Come see why APMEX was "Voted as one of the Best Places to Work in Oklahoma!" Join the team today!

Requirements

High School degree is required
1-2 years of customer service experience
Detail documentation skills required
Ability to type 35-40 wpm with accuracy (will have a test administered for qualification)
Must be able to pass a comprehensive background screening- including criminal, credit inquiries and drug screen

Nice To Haves

High volume call center experience preferred
Experience in data entry and handling electronic files is preferred
Experience with Microsoft Word, Outlook, Excel, and 10 Key preferred
Valid Medical cards are accepted

Responsibilities

Deal directly with customers either by telephone or written correspondence
Handle and resolve customer questions, comments, or concerns in a professional, polite manner
Listens attentively, clarifying questions, diffusing conflict, and finding solutions
Commitment to increasing customer satisfaction
Manage customers' accounts by keeping record of interactions and transactions
Communicate and coordinate with internal departments
Document and provide follow up to customer interactions