Call Center Customer Service Agent

Conduent•Columbia, SC

15h•Onsite

About The Position

Our Agents respond to caller inquiries in a call center environment. Agents have a daily number of calls and/or average handling time objectives that are in place to meet departmental service level agreement requirements. This is an IN OFFICE position, NOT a work from home position.

Requirements

Have a High School Diploma or an equivalent level of education
Be able to successfully pass a background check and a drug screen
Demonstrate problem-solving skills.
1-2 years' experience in a call center environment.
Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
The ability to convey complex information clearly and concisely.
A strong work ethic.
Effective and accurate written and verbal communication skills.
The ability to be detail oriented.
Effective problem-solving skills.
The ability to be well organized.
Excitement for innovative technology.
Calm conflict resolution and problem-solving skills.
100% attendance and punctuality commitment.
The ability to work independently.

Responsibilities

Answer Inbound only calls.
Be able to perform and meet call handle standards in a fast-paced, large call volume environment.
Use multiple computerized systems, Multi-tasking is required
Respond to telephone inquiries and complaints using standard scripts and procedures.
Gather information, research/resolve inquiries and log all inbound calls.
Communicate appropriate options for resolution promptly.
Inform callers about services available and assesses caller’s needs.
Deescalating occasional irate callers.
Provide peer-to-peer training for incoming training classes that transition to the call center floor.
Provide excellent customer service