Seasonal (Temporary) Customer Service Call Center Agent
About The Position
TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. Our focus is on leveraging our highly skilled team of over 3,000 professionals to deliver innovative solutions for our insurance carrier partners and provide consumers with a best-in-class experience. We work with some of America’s largest insurance brands to attract, educate and connect with consumers. Our diverse team of analysts, writers, engineers, designers, business leads, data scientists and sales professionals all work together to create thoughtful, data-driven and effective marketing, technology, sales and servicing strategies. These efforts have resulted in TRANZACT earning recognition and winning awards from some of the biggest names in the industry. When you become part of TRANZACT, you join a team of passionate people who push for excellence, follow through on commitments, and love to succeed together. Our culture rests on a simple principle – “Be Real” – that means being genuine, keeping your word, and having the courage to make tough decisions. Our “Be Real” values resonate and are meaningful to us. We are entrepreneurial, fast paced and empower our people. We know how to make things happen and know that our people are always the source of our success. Seasonal Member Care Representative (Remote) Work From Home Seasonal (temporary) role ending 12/8/2026 or early 2027 (based on performance) This is not a typical customer service role. As a Member Care Representative at TRANZACT, you’ll support members—many over the age of 65—as they navigate important and sometimes stressful health insurance decisions. If you’re someone who is patient, detail‑oriented, and takes pride in guiding people through complex information with care and accuracy, this role may be a strong fit.
Requirements
- Comfort supporting customers who may feel anxious or confused
- Empathy, patience, and professionalism throughout long or consecutive calls
- Strong attention to detail and commitment to accuracy
- Ability to learn quickly and adapt to structured tools and systems
- Integrity and respect for confidentiality
- Weekend availability required (you will be working at least one weekend day)
- 100% remote with a private, quiet workspace
- Hard‑wired high‑speed internet required
- High school diploma or equivalent
- 1+ year of customer service experience (phone‑based preferred)
- Clear and professional phone communication skills
- Comfort using multiple computer systems
- Ability to stay focused and engaged during high call volume
Nice To Haves
- English and Bilingual candidates encouraged to apply.
Responsibilities
- Handle inbound and outbound calls lasting 15–30 minutes
- Help members understand and confirm insurance application details
- Communicate clearly, calmly, and compassionately—especially with older adults
- Follow required scripts and compliance guidelines while sounding conversational
- Protect sensitive Personal Health Information (PHI) at all times
- Take ownership of each interaction to ensure members fully understand next steps
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
