Seasonal (Temporary) Customer Service Call Center Agent

Tranzact • El Paso, TX

15h • Remote

About The Position

As a Member Care Representative at TRANZACT, you’ll support members—many over the age of 65—as they navigate important and sometimes stressful health insurance decisions. If you’re someone who is patient, detail‑oriented, and takes pride in guiding people through complex information with care and accuracy, this role may be a strong fit. This is not a typical customer service role. This is a seasonal (temporary) role ending 12/8/2026 or early 2027 (based on performance).

Requirements

• Comfort supporting customers who may feel anxious or confused
• Empathy, patience, and professionalism throughout long or consecutive calls
• Strong attention to detail and commitment to accuracy
• Ability to learn quickly and adapt to structured tools and systems
• Integrity and respect for confidentiality
• High school diploma or equivalent
• 1+ year of customer service experience (phone‑based preferred)
• Clear and professional phone communication skills
• Comfort using multiple computer systems
• Ability to stay focused and engaged during high call volume

Nice To Haves

• Bilingual candidates encouraged to apply

Responsibilities

• Handle inbound and outbound calls lasting 15–30 minutes
• Help members understand and confirm insurance application details
• Communicate clearly, calmly, and compassionately—especially with older adults
• Follow required scripts and compliance guidelines while sounding conversational
• Protect sensitive Personal Health Information (PHI) at all times
• Take ownership of each interaction to ensure members fully understand next steps

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED