CC Crisis Int

MHMR of Tarrant County • Fort Worth, TX

4d

About The Position

The Call Center Crisis Interventionist I helps resolve emergencies and crises for people served by MHMR of Tarrant County and applicable contracted entities and community partners. The role supports individuals of all ages in mitigating crises using trauma-informed and least restrictive approaches. Interactions take place by phone, SMS, or chat. The program operates 24 hours a day, 7 days a week, and the position requires flexible scheduling, including evenings, overnights, weekends, holidays, and inclement weather.

Requirements

• Bachelor’s degree. The stated substitution is a bachelor’s degree with at least 30 hours of behavioral health coursework.
• Eligible to obtain Qualified Mental Health Professional (QMHP-CS) certification.
• Availability for flexible scheduling, including evenings, overnights, weekends, holidays, and inclement weather.

Nice To Haves

• Health and Human Services education.
• Bilingual ability.
• Crisis services experience.

Responsibilities

• Respond to individuals experiencing emergencies and crises via phone, SMS, or chat.
• Help individuals of all ages mitigate crises using trauma-informed and least restrictive approaches.
• Provide continuous support through a 24/7 program.

Benefits

• Retirement plan with company matching.
• Day-one PTO accrual.
• Ten paid holidays plus a floating holiday.
• Employee assistance programs.
• Comprehensive wellness programs supporting physical, mental, and financial health.
• Eligibility as a qualifying employer for Student Loan Forgiveness Programs, for eligible team members.

What This Job Offers

• Job Type: Full-time