Business Support, Customer Service

JLL•Renton, WA

18d•$49,990 - $71,900•Onsite

About The Position

As a Call Center Coordinator, you will serve as the essential first point of contact for all facilities-related needs across Kaiser WA and other geographically dispersed facilities. This role is critical to JLL's commitment to delivering exceptional client service through rapid response, effective problem-solving, and seamless coordination of facility operations. You will act as a dedicated customer advocate, ensuring that every request is handled with professionalism and urgency while maintaining the highest standards of communication and service excellence.

Requirements

Deliver excellent customer service as a core function of the role, recognizing that every interaction shapes the reputation and perception of the campus and its operations
Proven experience in call center operations, facilities management, or customer service roles with demonstrated ability to handle high call volumes
Strong critical thinking and troubleshooting skills with ability to provide effective solutions under pressure
Excellent written and verbal communication skills with customer-centric approach to service delivery
Proficiency in work order management systems and demonstrated ability to prioritize multiple urgent requests simultaneously
Experience with emergency response protocols and ability to remain calm and effective during crisis situations
Strong organizational skills with meticulous attention to detail, particularly regarding documentation and compliance requirements
Ability to work in fast-paced environment while maintaining accuracy and professionalism

Nice To Haves

Prior experience supporting healthcare facilities or similar regulated environments
Familiarity with hazardous waste documentation and regulatory compliance standards
Experience with ATG (Above Ground Tank) systems and related documentation processes
Knowledge of vehicle fleet management and fuel card administration systems
Background in visitor reception or front desk operations in corporate settings
Proficiency in Microsoft Office Suite and ability to generate reports and track KPIs
Experience with mail processing and distribution operations

Responsibilities

Manage high-volume inbound calls for Kaiser WA and geographically dispersed facilities with professionalism, accuracy, and strict adherence to Service Level Agreement expectations
Create, prioritize, and dispatch work orders with strong emphasis on urgent requests and proper escalation protocols to ensure rapid response times
Respond promptly to emergency situations following established procedures, documenting all actions taken and notifying appropriate stakeholders
Generate daily ATG work orders with detailed descriptions and accompanying photos, while maintaining responsibility for closing out findings
Oversee vehicle registration and fuel card administration processes, ensuring compliance and timely renewals across all locations
Manage hazardous waste documentation for all facilities, ensuring updates are completed accurately and in accordance with regulatory requirements
Track, compile, and report key performance indicators to management monthly, providing insights into operational efficiency