Retail Customer Service Support

Boshart Industries Inc.•Milverton, ON

9d•Onsite

About The Position

The Customer Service Support role will build and maintain strong relationships with customers, support the Customer Service Representative team members and collaborate with the Sales Team. This role is crucial in ensuring customer satisfaction, which ultimately drives sales growth. The role will manage customer interactions, process orders, and provide support to the sales team, all while maintaining a high level of accuracy and efficiency.

Requirements

High School diploma
Six months to one year work experience in similar role
Experience with Microsoft Office programs (Excel, Word, Office, etc.)
Accurately maintains information, ensuring compliance with regulations and organizational processes.
Follows procedures with meticulous attention to detail and suggests continuous improvements.
Fosters a supportive environment through teamwork, respect, and communication.
Takes personal responsibility and strives for continuous improvement.
Maintains a positive outlook and embraces innovation.
Ensures safety by working carefully to prevent injuries to self or others.

Nice To Haves

Knowledge of well or plumbing products would be an asset

Responsibilities

Foster positive relationships with customers, Sales Team Representatives and co-workers by communicating professionally and promptly and providing follow up to questions and concerns.
Provide service to customers by processing orders promptly, providing customers with solutions to their technical and purchasing requirements
Support the maintenance of customer agreements and trade show documents.
Support customers, co-workers and the Outside Sales Team by understanding and sharing Sales Reports
Maintain customer information and interactions through CRM (Customer Relationship Management) tool enabling the business to stay organized and aligned
Promote specials and new or alternative products when making suggestions to customers.
Actively participate in continuous improvement initiatives or suggestions with team members.
Work in compliance with the Occupational Health and Safety Act, WHMIS, applicable legislation, regulations, statutes, and departmental policies/procedures/practices and operational guidelines.
Perform other related duties, as assigned, that are in accordance with job responsibilities and/or necessary departmental or corporate objectives.