Customer Service - Technical Support

Arrowhead Engineered Products•Urbandale, IA

1d•Hybrid

About The Position

Responsible for supporting external and internal customers with technical support, including diagnostic capabilities, product, and mechanical application for AEP products.

Requirements

High school diploma or general education degree (GED)
Knowledge of the Power Sports, Rotating Electrical or Outdoor Power Equipment Industry, including major distributors, competitors, products, and applications.
3 years of experience in Powersports Industry doing Customer Service or Sales

Nice To Haves

College degree preferred.

Responsibilities

Accurately address all inquiries from a variety of customers in a timely and professional manner.
Advise management on product development issues that arise from product problems identified through technical support calls with customers.
Monitor product application descriptions for accuracy.
Inspect returned parts and address product defects or deficiencies with the appropriate groups.
Do research for the Engineering group.
Capture and channel information to provide the product, purchasing and quality control teams feedback about products based on interaction with customers and field personnel.
Deal directly with customers via telephone and email to provide sales and technical support to retail customers, dealers and distributors.
Review Distributor catalogs to keep current with changing products.
Occasionally attend trade shows and industry events to support company product lines.
Other duties as assigned.