Call Center Coordinator

NewVista Behavioral Health

6d • $19 - $22 • Onsite

About The Position

The Call Center Coordinator provides clerical and administrative support to the Assessment and Referral Department while assisting individuals seeking treatment and coordinating admission-related processes.

Requirements

• HS / GED
• Strong communication and customer service skills
• Ability to handle sensitive and confidential information professionally
• Excellent organizational and multitasking abilities

Nice To Haves

• Previous call center, healthcare, behavioral health, or administrative experience preferred

Responsibilities

• Provide clerical support to the Assessment and Referral Department
• Maintain documents required for admissions and patient intake
• Process consent forms and admission documentation accurately and efficiently
• Complete prescreens for callers seeking treatment services
• Verify insurance benefits and eligibility information
• Communicate with families, patients, and referral sources as needed
• Answer incoming referral calls from potential clients, offering support and encouragement as they seek treatment
• Perform additional duties as assigned

Benefits

• Multiple medical plan options, Vista Wellness (physician/pharmacy), Dental, Vision
• Generous PTO and paid holidays
• 401(k) with company contribution
• Life and disability coverage
• Tuition reimbursement up to $15,000
• Student loan forgiveness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED