Call Center Coordinator/Sales

The Recovery Village • Winter Park, FL

5d • Hybrid

About The Position

The Call Center Coordinator/Sales role provides initial contact for prospective clients contacting The Recovery Village, part of Advanced Recovery Systems. Coordinators may conduct brief telephone screenings to understand a caller’s needs and assess whether the program can provide the requested services. Where applicable, they may collect insurance information. After completing an intake assessment, they discuss admission with the Admissions Director. When the organization is not an appropriate match, they may refer callers to a more suitable facility.

The role also provides program and facility information to prospective clients, families, visitors, and callers; supports the intake and admission process; and contributes to the organization’s client connection and first-call close process. The position follows a hybrid schedule of three days in the office and two days remote, based on performance.

Requirements

• High school diploma or equivalent.
• Maintain client confidentiality and follow organizational policies and procedures.
• Communicate professionally and effectively with callers, visitors, supervisors, and coworkers.

Nice To Haves

• Sales experience is highly desired, especially complex selling.
• Experience working in mental health or addiction treatment is helpful.

Responsibilities

• Maintain strict client confidentiality.
• Demonstrate a positive image.
• Answer telephone calls within three rings using an appropriate greeting.
• Attempt to obtain key information to support first-call close and the connection process.
• Build rapport with callers and establish credibility as an expert.
• Conduct pre-admission assessments to determine appropriateness for admission.
• Provide program information to prospective clients and families as needed.
• Make copies and send faxes as needed.
• Provide visitors and callers with general and specialized information about the facility.
• Conduct telephone conversations in a friendly and professional manner.
• Maintain clear communication with supervisors and coworkers.
• Follow The Recovery Village’s policies and procedures.
• Receive and screen visitors and telephone calls, providing general and specialized facility information.
• Work as a positive team member.
• Perform other duties as assigned by the Director of Admissions and Call Center Supervisor.
• Participate in staff meetings as needed.
• Provide potential business development referrals to the Director of Business Development.

Benefits

• Starting pay of $19 per hour.
• Two compensation changes and a performance-based bonus annually.
• Paid time off of up to two weeks per year, accruing from the first day of employment.
• 401(k) with employer match.
• Health insurance.
• Vision insurance.
• Dental insurance.
• Life insurance.
• Matching HSA.
• Travel Concierge.
• LifeMart employee discounts.
• Health Advocate.
• EAP program.
• Clear path for advancement into managerial positions.
• Catered lunch once a week.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED