Call Center Confirmer / Admin

Integrity Home Exteriors•Toledo, OH

2d•Onsite

About The Position

Integrity Home Exteriors is looking for an Appointment Confirmer / Admin who can confidently manage conversations, coordinate schedules, support multiple departments, and create a positive experience for our customers. This role is perfect for someone who enjoys balancing customer communication, organization, and operations while working with a supportive and energetic team.

Requirements

Strong attention to detail and organizational skills
Excellent verbal and written communication abilities
Ability to multitask and work efficiently in a fast-paced environment
Comfortable handling both customer service and administrative responsibilities
Ability to adapt quickly and shift priorities as business needs change
Professional phone presence and strong customer service mindset
Proficient in Slack, basic computer systems, and data entry

Nice To Haves

Experience with scheduling, CRM systems, or call center environments preferred

Responsibilities

Answer all inbound customer phone calls in a professional and timely manner
Accurately document customer complaints, concerns, and service-related issues
Transfer calls and escalations to the appropriate department when necessary
Schedule appointments for new leads or transfer qualified prospect to an Appointment Setter
Qualify prospective customers by uncovering project needs and collecting accurate information including homeowner status, address, contact information, and project details
Handle inbound and outbound phone calls, voicemail follow-up and customer callbacks
Maintain detailed and organized customer notes within company systems
Monitor and communicate through multiple Slack channels throughout the workday
Support overall operations efficiency by pivoting quickly between tasks and priorities