Call Center Associate

Tower Health•West Reading, PA

9h•Onsite

About The Position

Serves as a member of the Nutrition Services Department. Obtains patient meal selections. Provide customer service and guidance for patients in selecting high-quality and nourishing meals. Visits the patients on the nursing units to assist patients in selecting meals. Responsible for ensuring the stocking and food safety compliance of the patient care pantries.

Requirements

High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education
Completes and maintains all competencies and trainings as required for role.
Relevant Experience
Analytical Skills
Computer Skills to include use and navigation
Customer Service Skills
Detail Oriented
Excellent Communications Skills
Excellent Interpersonal Skills
General Clerical Skills
Good Reasoning Skills
Multi Line Telephone Operational Skills
Multitasking
Organizational Skills
Problem Solving Skills
Service Orientation
Strong Team Player

Responsibilities

Obtains patient meal selections.
Provide customer service and guidance for patients in selecting high-quality and nourishing meals.
Visits the patients on the nursing units to assist patients in selecting meals.
Responsible for ensuring the stocking and food safety compliance of the patient care pantries.

Benefits

Generous time off
Tuition assistance
Comprehensive benefits
Instant access throughout the pay period with Tower Advance Pay
Employee Assistance Program
Retirement Savings Program
Life Insurance
Free parking
Accessible by bus
Varying shift options that optimize work/life balance
Friendly, close-knit environment that celebrates diversity and supports career growth through internal transfer programs