Call Center Associate, Food and Nutrition, Part Time

All Positions • Greenwood, SC

11d • Onsite

About The Position

This role focuses on supporting patients with their dietary needs within a food and nutrition department. The associate will guide patients on meal orders based on their prescribed diets, ensuring accuracy and timeliness. Excellent communication skills are essential for relaying patient information and any identified issues to the appropriate leadership. The position involves processing diet orders, tube feedings, nourishments, and supplements, as well as entering patient information and orders into the CBORD system. Responsibilities also include generating patient meal tickets, labels, reports, and tallies, and maintaining communication with Clinical Dietitians. A high standard of cleanliness, sanitation, and personal hygiene is required. These duties contribute to meeting the nutritional needs of patients and others served. Additional duties may be assigned by supervisors.

Requirements

• High school Diploma or GED equivalent and/or three-years’ work experience required
• Must be able to follow both verbal and written instructions regarding logs, sanitation, patient care, and infection control policies
• Knowledge of computers and data entry
• Must have strong customer service and communication skills
• able to read and write required

Responsibilities

• Guides patients on order based on their prescribed diet.
• Ensure meals/services provided to patients/customers are done as professionally, accurately and timely as possible.
• Processes and communicates all patients’ diet orders/tube feedings/nourishments/supplements with updates to the patient’s card-file.
• Responsible for patient information/orders entry into CBORD.
• Prints and Generates patient meal tickets/labels/reports/tallies in an accurate and timely manner.
• Maintains open communication with Clinical Dietitians regarding nutrition consults, patient needs, problems and questions.
• Must maintain a high standard of cleanliness and sanitation in work area.
• Must always uphold and practice proper personal and hand hygiene.
• Completes any other duties as assigned by Supervisor, Coordinator or Management.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED