Call Center Associate, Food and Nutrition, Part Time
About The Position
This role guides patients on orders based on their prescribed diet, ensuring meals and services are provided professionally, accurately, and timely. The associate must be an excellent communicator, relaying identified problems to the appropriate leader promptly. Responsibilities include processing and communicating all patients’ diet orders, tube feedings, nourishments, and supplements, updating the patient’s card-file, and entering patient information/orders into CBORD. The role also involves printing and generating patient meal tickets, labels, reports, and tallies accurately and promptly. Maintaining open communication with Clinical Dietitians regarding nutrition consults, patient needs, problems, and questions is crucial. The associate must maintain a high standard of cleanliness and sanitation in the work area and practice proper personal and hand hygiene. These responsibilities contribute to meeting the nutrition needs of patients and all others served. Any other duties as assigned by Supervisor, Coordinator, or Management will also be completed.
Requirements
- High school Diploma or GED equivalent and/or three-years’ work experience required
- Must be able to follow both verbal and written instructions regarding logs, sanitation, patient care, and infection control policies
- Knowledge of computers and data entry
- Must have strong customer service and communication skills
- Able to read and write required
Responsibilities
- Guides patients on orders based on their prescribed diet.
- Ensures meals/services provided to patients/customers are done as professionally, accurately and timely as possible.
- Relays identified problems to the appropriate leader in an accurate and timely manner.
- Processes and communicates all patients’ diet orders/tube feedings/nourishments/supplements with updates to the patient’s card-file.
- Responsible for patient information/orders entry into CBORD.
- Prints and Generates patient meal tickets/labels/reports/tallies in an accurate and timely manner.
- Maintains open communication with Clinical Dietitians regarding nutrition consults, patient needs, problems and questions.
- Maintains a high standard of cleanliness and sanitation in work area.
- Upholds and practices proper personal and hand hygiene.
- Completes any other duties as assigned by Supervisor, Coordinator or Management.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
