Call Center Associate

PRWT Services•Philadelphia, PA

4d•Onsite

About The Position

The Customer Service Associate will be responsible for assisting citizens in the walk-in center and call center. This role requires exhibiting a positive and professional attitude, performing responsibilities efficiently and effectively, and maintaining departmental standards. The associate will process various monetary transactions, reconcile and balance them, and update citizen information. Additionally, they will conduct research on citizen plates/tickets, handle escalations, schedule hearings, and respond to inquiries regarding all clients. A high level of accuracy, the ability to multitask, and maintaining confidentiality are crucial. Other duties may be assigned.

Requirements

Excellent communications skills with the ability to speak clearly and accurately respond to citizens.
Ability of effectively communicate in a courteous and professional manner.
Ability to learn and apply knowledge accordingly.
Must be reliable, on time and in attendance on a daily basis.
High school diploma or general education degree (GED)
1-2 years of experience in Customer Service
Ability to read, write, and speak English and/or Spanish
Ability to add, subtracts, multiply and divide

Responsibilities

Exhibit a positive and professional attitude at all times.
Perform responsibilities efficiently and effectively.
Maintain departmental standards.
Process cash, checks and/or credit card transactions.
Reconcile and balance monetary transactions after each tour.
Complete/balance all daily reconciliation logs.
Update citizen information to record transactions.
Perform research of citizen’s plates/tickets.
Forward escalation situations on behalf of citizens to customer care department/client(s).
Schedule hearings for citizens.
Respond to inquiries regarding all clients.
Perform with high level of accuracy.
Able to perform multiple tasks within the department.
Must maintain a high level of confidentiality, informational accuracy, and production.