Call Center Associate

Berlin City Auto Group • Portland, ME

6d • Onsite

About The Position

Berlin City Auto Group is seeking a customer-focused, relationship-driven Customer Experience Specialist to join their Service Business Development Center in Portland, Maine. This role involves more than just answering phones; it's about being a trusted first point of contact for customers, assisting them with scheduling vehicle service, answering questions, and ensuring every interaction reflects the exceptional customer experience Berlin City is known for. No automotive experience is required, as the company provides training, tools, and career development. The position offers a starting pay of $18.00–$20.00 per hour, based on experience, plus a weekly performance bonus of up to $125.

Requirements

• Minimum of 1 year of customer service experience
• Strong computer skills and confidence learning new technology
• Must be at least 18 years of age
• Authorized to work in the United States
• Ability to successfully pass a pre-employment background check

Nice To Haves

• Previous experience in hospitality, healthcare, banking, retail, customer success, administrative support, contact centers, or concierge-style service is highly valued
• Experience with CRM software or appointment scheduling systems is a plus but not required

Responsibilities

• Deliver an exceptional customer experience during every interaction by phone, email, text, and online.
• Serve as a trusted first point of contact by listening to customer needs and providing personalized solutions.
• Build strong relationships with current and future service customers through proactive communication and follow-up.
• Answer incoming Service Department calls promptly and professionally while creating positive first impressions.
• Schedule service appointments efficiently while maximizing convenience for customers.
• Communicate with customers using their preferred method, including phone, text, and email.
• Follow up with customers to confirm appointments, answer questions, and ensure a seamless service experience.
• Partner closely with the Service Department to provide a consistent, high-quality customer experience from start to finish.
• Maintain accurate customer information within the CRM system to support effective communication and follow-up.
• Resolve customer questions with empathy, professionalism, and urgency.
• Continuously look for opportunities to exceed customer expectations and strengthen long-term customer relationships.

Benefits

• Paid training with ongoing coaching and professional development
• A career path with opportunities to advance into leadership, service advising, management, and other dealership roles
• Gain experience using modern CRM platforms, scheduling software, and dealership technology that will strengthen your professional skill set
• Competitive hourly pay plus weekly performance bonuses
• Paid time off that begins accruing on your first day
• Comprehensive benefits package including medical, dental, vision, life, and disability insurance
• 401(k) with employer contribution
• Health & Wellness reimbursement of up to $75 per month
• Employee discounts
• Recognition programs that celebrate outstanding customer service and high performance
• A collaborative, team-oriented culture where your ideas and contributions matter

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed