Call Center Assistant - Tukwila

Sound•Tukwila, WA

8d•Onsite

About The Position

Sound is seeking dynamic and compassionate Call Center Assistants to join their team. This role involves managing a high volume of calls, performing administrative duties, and maintaining professionalism and confidentiality. The position emphasizes diversity, equity, justice, and inclusion. The Call Center Assistant will be responsible for answering multiple telephone lines, routing calls, taking messages, providing information, and scheduling appointments. They will also handle insurance verification, client chart updates, and manage various communication platforms. The role requires strong interpersonal skills to build positive relationships with clients, team members, and external professionals, with a particular emphasis on respecting diverse backgrounds and populations.

Requirements

High school graduate or GED equivalent.
Two or more years of progressively responsible administrative duties in a fast-paced environment.
Strong verbal and written communication skills, along with the ability to understand and carry out oral and written instructions, are required.
Ability to effectively communicate with clients required.
Strong knowledge of Microsoft Office products (Word, Excel, and Outlook).
Strong attention to detail.
Ability to establish and maintain effective working relationships within a team.
Comfort in relating to child and adult clients, and the ability to relate easily and positively to individuals from varying educational, professional, and economic backgrounds.
Ability to work effectively supporting a number of treatment teams.
Ability to work independently with minimal supervision, and the ability to multitask while dealing with unexpected deadlines.
Maintenance of high standards for accuracy, productivity, and confidentiality.
Must pass a criminal background check.
Sit at a desk for three or more hours a day and use office equipment, including phones and computer keyboards.
Engage people over the phone and in person by voice.
Use hands, reach with hands and arms.
Frequently required to stand, sit, and stoop or kneel.
May need to lift 25 pounds on occasion.
Visit various locations and walk on a regular basis.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Regular attendance is an essential function of the job.

Nice To Haves

Experience in a high-volume call center environment is preferred.
Experience with health insurance verification and data entry preferred.
Avatar scheduling software experience is preferred.
Basic knowledge of health insurance verification and billing processes is strongly preferred.

Responsibilities

Perform call center duties by answering multiple telephone lines, routing calls, taking messages, providing relevant service/program information, and scheduling appointments for new and existing clients.
Ensure financial eligibility and enter coverage information by processing insurance verification for clients through Provider One, various state/county agencies, and other external websites.
Verify client chart information, including but not limited to, client demographics, insurance coverage, appointment times/dates, and all required paperwork.
Monitor multiple agency Emails, Voicemail boxes, and other correspondence platforms with all replies returned in less than 24 hrs.
Communicate with outside sources to obtain client information and/or paperwork.
Participate in Sound thinking and other projects representing the Administration team.
Attend team and corporate meetings in other Sound locations as necessary.
Other related duties as assigned by the Supervisor or Director.

Benefits

Medical, Dental & Vision Insurance: Premium 100% paid by Sound for team member and child coverage to age 26, depending on plan selected. Spouse/Domestic Partner coverage available at team member’s cost.
Life Insurance (2x annual salary + additional $25,000): paid by Sound
Long Term Disability Insurance (60% monthly salary): paid by Sound
Retirement Plan: Sound contributes 3% to team member’s plan; team member is 100% vested.
Retirement Plan - 401(k) Plan, pre-tax and/or Roth: team member may contribute to their own plan.
Health Savings Account: Sound contributes $1,133.33 (individual) or $2,266.67 (family) for eligible team members, pro-rated for new hires in first year.
Flexible Spending Accounts: for health care and dependent day care costs (pre-tax)
EAP: Employee Assistance Plan
Vacation: 18 days per year, increasing with years of service
Holidays: 9 days per year
Sick Leave: 12 days per year
Bereavement Leave: for death in the family
Parking: Free at all Sound sites
Training: Free in-house professional training and $400 annually + 3 paid days off-site training
Service Award: at 5, 10, 15, 20, 25, 30, 35 & 40 years of service