Part-Time Remote Call Center Agents - Puerto Rico
About The Position
notifyMD is seeking Part-Time Remote Call Center Agents to serve as the friendly, professional voice our clients depend on. This role is ideal for individuals who thrive in fast-paced environments and can skillfully manage a high volume of incoming calls. You will be responsible for delivering an exceptional experience for callers while maintaining high service quality and meeting performance metrics. Because we support our clients 24/7/365, this role requires availability to work holidays and one weekend day per week. This position is strictly open to candidates who currently reside in Puerto Rico.
Requirements
- Self-motivated, accountable individuals.
- A warm, empathetic demeanor and the ability to remain composed with update callers.
- Strong written communication skills and a high attention to detail.
- A consistent dedication to reliable attendance and strict scheduled adherence.
- A typing speed of 35WPM and proficient computer skills.
- Must have a dedicated, distraction-free workspace.
- PC or Laptop (No Apple products, tablets, or Chromebooks) with Windows 10 or higher and at least 1GB of available storage.
- Screen resolution of 1600 X 900.
- A wired USB headset with a built-in microphone.
- High-speed internet that can pass our speed test (No satellite).
- The ability to have a direct, wired Ethernet connection (Wi-Fi is not permitted).
- Must currently reside in Puerto Rico.
Nice To Haves
- Previous customer service experience is a bonus, but not required.
Responsibilities
- Serve as the friendly, professional voice our clients depend on.
- Skillfully manage a high volume of incoming calls.
- Deliver an exceptional experience for callers.
- Maintain high service quality and meet performance metrics.
Benefits
- Paid training
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
