Puerto Rico- Manager - Quality Assurance

Granicus LAC•Remote, PR

11d•Remote

About The Position

The Granicus Quality Engineering Manager drives our teams to produce excellent software. As a Quality Engineering Manager at Granicus you will work with smart, driven QA engineers to enable their learning and growth. In this role, you will help shape our testing and quality process. Your ideas about culture, process, and technical decisions of all sizes will be highly valued. You will collaborate on process and high-level thinking and care deeply about software quality and people management, with an emphasis on psychological safety.

Requirements

Demonstrated knowledge of general accounting and fund accounting principles is required.
Experience with AI TOOLS and its implementation across all aspects of Testing (preferably Cursor, Playwright AI, Robot framework, etc.)
Experience with and passion for testing methodologies and improvements thereof (ideally within an agile development process)
Experience with testing of different types (e.g., automated/accessibility, manual) and at different levels (smoke, integration, regression)
Experience with developing and reporting effective QE metrics to a wide range of audiences
Ability to leverage AI tools to improve test design, accelerate automation, and identify quality risks more effectively
Ability to mentor QEs of all levels
Proven leadership skills and proven ability to execute on projects
Experience collaborating with all the different departments needed to make software run from Customer Support to Operations and Platform Engineering
Interest in the technology challenges faced by government offices
Bachelor’s Degree or equivalent experience
Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

Nice To Haves

Experience with accounting processes specific to Puerto Rico municipalities is considered a significant asset but is not mandatory.
Fluency in SPANISH language would be a great added advantage
Experience working in an environment using CI/CD preferred

Responsibilities

Help refine our existing processes around Quality Engineering, and champion these processes throughout the entire organization
Advocate for automated testing and converting all manual tests to automated tests.
Identify metrics for QE success, and report on these metrics inside and outside the engineering group including measuring improvements in automation efficiency, test coverage, and defect detection enabled by AI.
Be responsible for career development of QEs within your group
Run one-on-ones on a regular cadence
Embed AI-assisted testing practices into day-to-day QA workflows to improve efficiency, test coverage, and overall software quality
Guide and enable QA engineers in the effective use of AI tools and practices, ensuring consistent adoption across the team
Help QEs identify areas for improvement, create plans to improve, and execute improvements