Part Time Remote Call Center Agent

notifyMD • Fort Lauderdale, FL

12d • Remote

About The Position

notifyMD is seeking Part Time Remote Call Center Agents to provide the friendly, professional voice our clients depend on. This role is ideal for those who thrive under pressure as the day to day involves skillfully managing a high-volume of incoming calls. You'll be tasked with providing an exceptional experience for callers while maintaining service quality and meeting performance expectations. Since we deliver exceptional service 24/7, 365 days a year, this role requires availability to work a weekend day and holidays.

Requirements

• Typing speed of 35WPM.
• Proficient computer skills.
• Self-motivated, accountable individuals with a warm demeanor who remain composed when assisting upset callers.
• Strong attention to detail in writing.
• Consistent dedication to reliable attendance and schedule adherence.
• A Windows PC or laptop with Windows 10 or 11 (no Apple products, tablets or Chromebooks).
• Screen resolution must be at least 1600X900.
• A wired USB headset with a microphone.
• Broadband internet connection that can pass a speed test (No satellite internet).
• A direct Ethernet connection (no Wi-Fi).
• 1 GB of available storage space.
• A dedicated workspace free from distraction.

Nice To Haves

• Previous customer service experience.
• Two monitors are preferred to help with efficiency.

Responsibilities

• Skillfully managing a high-volume of incoming calls.
• Providing an exceptional experience for callers.
• Maintaining service quality and meeting performance expectations.

Benefits

• Equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed