Call Center Agent (In Person)
Commercial Bank & Trust Co•Paris, TN
•Onsite
About The Position
As a Call Center Agent, you will serve as a vital point of contact between the company and its customers, ensuring exceptional service and support making a meaningful impact behind the scenes!
Requirements
- High school diploma or equivalent
- Customer service experience
Nice To Haves
- Banking experience is a plus
Responsibilities
- Answer incoming customer calls promptly and professionally, providing clear and accurate information.
- Resolve customer issues by identifying problems, researching answers, and guiding customers through solutions.
- Document all customer interactions and transactions thoroughly in the company’s CRM system.
- Escalate unresolved or complex issues to appropriate departments while maintaining ownership of the customer experience.
- Maintain up-to-date knowledge of company products, services, policies, and procedures to assist customers effectively.
- Follow call center scripts and guidelines while adapting communication style to meet individual customer needs.
- Participate in ongoing training and team meetings to improve skills and stay informed about updates.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
