Call Center Agent
Massanutten Resort•McGaheysville, VA
•Onsite
About The Position
The Call Center Agent position serves as the primary point of contact for the Resort’s onsite and offsite guests at our Call Center. The Agent strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position assists callers, greets arriving guests, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions. Ideal candidates are creative and possess a friendly disposition with a desire to serve others.
Requirements
- Customer service
- Problem-solving
- General computer skills
Nice To Haves
- Prior customer service/guest relations experience
- Previous hotel/resort work experience
- Knowledge of local area and attractions
Responsibilities
- Serves as the primary point of contact for the Resort’s onsite and offsite guests at our Call Center.
- Strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere.
- Assists callers.
- Greets arriving guests.
- Provides accommodation and amenity information.
- Curates vacation itineraries.
- Offers recommendations for local attractions.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
