Call Center Agent

Shobha • Gaithersburg, MD

1d • Remote

About The Position

Our call center agents are expected to provide outstanding customer service to our clients by phone, email and text. This role is remote and there are part-time and full-time shifts with varying hours. You will need a polished set of skills, including exceptional attention-to-detail, excellent oral skills and a positive attitude. As a team member you will need to not only thrive, but add to the positive company culture to provide a warm and welcoming environment for both our clients and the team.

Requirements

• At least 1 year of full-time (or 2 years part-time) experience in customer service or a call center.
• A reliable computer (either desktop or laptop -Windows preferred, but MAC is okay if need be), corded UBS headset (no wireless headset) , mobile telephone, wired or wireless mousse and high-speed broadband (25–50 Mbps download, 3 Mbps upload).
• A dedicated, hazard-free workspace that’s distraction- and noise-free.
• Part-time - 2 days a week, including 1 weekend day.
• A professional and upbeat phone demeanor, excellent verbal and written communication, and comfort sitting at a desk for extended periods.

Responsibilities

• Deliver warm, personable service that leaves clients raving.
• Juggle high volumes of calls, emails, and texts with poise and precision.
• Assist clients in scheduling, rescheduling, and canceling appointments with ease.
• Share your excitement about our top-tier services, products, and promotions.
• Answer questions and provide guidance about our salon locations and offerings.
• Handle client concerns with care, documenting incidents and alerting managers when needed.
• Maintain communication excellence by following company guidelines.
• Ensure your workspace is distraction-free and client-ready, just like our salons!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed