Entry Level Call Center Agent

Vertical Screen Inc. • Warminster, PA

1d • Hybrid

About The Position

At Vertical Screen, Inc., we help job applicants move forward in the hiring process by verifying their employment and education history. Vertical Screen is one of the world’s leading applicant screening firms, supporting companies in business, healthcare, education, and government through its family of companies: Business Information Group, Certiphi Screening, Truescreen, and Fieldprint. The company prides itself on building smart technology for fast, accurate results and fostering a team of kind, collaborative professionals. As a Verification Researcher, you will conduct phone-based investigations in a non-sales call center environment, utilizing your attention to detail and communication skills to gather accurate background information. This position is eligible for hybrid work (2 days in Warminster, PA office / 3 days remote work) after 6 months of active employment, in accordance with established guidelines. The hours are 10am-6pm M-F, and the position pays $16/hr.

Requirements

• Must be able to work in a fast paced, inbound/outbound call center environment
• Ability to multitask
• Strong attention to detail
• Ability to efficiently operate and navigate a computer and internal software
• Excellent verbal and written communication skills
• Must be proficient in Microsoft Office

Responsibilities

• Verify education and employment history as well as conduct reference interviews
• Conduct research via outbound calls, fax, email, internet and online database searches
• Master the proprietary software to accurately transcribe verified information and notes
• Meet pre-established production goals

Benefits

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• RushBus scheduled service from Septa Bus Route 22 and Regional Rail
• Employee referral bonus program
• Discounts through partnerships & neighborhood business programs
• Environmentally friendly workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees