Call Center Representative (Entry Level)

TEKsystems•Winchester, VA

5d•Hybrid

About The Position

This position involves taking back-to-back inbound calls, sitting at a desk, working on a computer, and navigating two monitors and several programs to assist members with questions regarding their consumer loan accounts. The role requires individuals who are dependable and committed to quickly resolving needs while providing excellent service to company account holders. Initially, the role is 100% onsite in Winchester, VA, with a nesting period from June 24th to July 8th, followed by a release to a hybrid schedule. The hybrid setup requires specific home internet and workstation conditions. Opportunities for conversion to a full-time employee are based on business need, tenure, dependability, and performance, with a possibility of contract extension.

Requirements

High School Diploma or equivalent
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
Proficiency with computers, and strong typing skills
Ability to ask prying questions and diffuse tense situations when needed
Strong time management and decision-making skills
Adaptability and accountability
Minimum of 50 mbps download speed and 25 mbps upload speed (for hybrid schedule)
Ethernet connection is required (for hybrid schedule)
Ability to setup and install workstation equipment within 8-12 feet of modem/router (for hybrid schedule)
Workstation must be plugged directly into router with the cables provided by the company (for hybrid schedule)
Two ports are needed for one workstation setup (for hybrid schedule)
Desk must have adequate space for two monitors, a phone, keyboard and mouse (for hybrid schedule)
Workspace must be free of distractions (family members, children, barking dogs, TV etc.) (for hybrid schedule)
Previously established/installed high-speed internet connection (non-satellite) which is not public or shared (for hybrid schedule)
Successful completion of bridge training