About The Position
Do you take pride in delivering high-quality customer service and creating positive first impressions? If you enjoy helping others, answering questions, and guiding people toward the right solutions, this opportunity could be a great fit for you. As part of our team, you’ll work from the comfort of your home while serving as a trusted first point of contact for individuals exploring UPMC For Life Medicare Advantage plans. Every conversation you have has the potential to make a meaningful impact.
Requirements
- A passion for helping others and delivering excellent customer service
- Strong communication skills and comfort speaking on the phone throughout the day
- Ability to learn and explain Medicare and Special Needs Plan information
- Comfort navigating multiple systems while multitasking (listening, typing, researching)
- Attention to detail when documenting information
- Internet speeds of 20 Mbps download / 5 Mbps upload or greater
- Under 50ms ping and under 10ms jitter
- High School graduate or equivalent preferred
- Proficiency in typing, Windows Systems, and MS Office products
- Ability to make independent decisions
- Minimum 6 months of direct customer service experience
- Basic analytical skills necessary to evaluate customer needs.
- Exemplary Customer service skills and professionalism in adherence to UPMC-based values.
- Act 34 Criminal Clearance or Act 34 Criminal Clearance with Renewal
Nice To Haves
- call center, specifically retail and food service industry experience, preferred
- PA Accident and Health insurance is a plus
- Knowledge of Medicare or Insurance Terminology is a plus
Responsibilities
- Be the friendly voice that answers inbound calls and helps prospective members navigate their options
- Educate callers about UPMC For Life and guide them toward the right resources
- Support our Sales team by conducting outbound outreach (no cold calling) to prospective members
- Assist individuals with enrolling in plans—right over the phone
- Accurately document interactions and manage lead information in our CRM system
- Contribute to additional data entry and support projects
Benefits
- Competitive pay at $19/hour
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
