Direct to Office Professional

Stokes Pharmacy•Mount Laurel Township, NJ

4d•Onsite

About The Position

Stokes Healthcare is a privately-owned business comprised of three divisions: Stokes Pharmacy (503A pharmacy), Epicur Pharma (503B facility) and STEP labs. The these divisions operate out of separate facilities in Mount Laurel, NJ, following different regulations and are guided by different principles. Stokes Pharmacy was founded in 1975. The pharmacy formulates custom prescription medicines for both humans and animals. The business has grown from a small, hometown operation in Medford, New Jersey, to a respected pharmacy serving the entire U.S., enabled by sophisticated online ordering and overnight shipping capabilities. In 2016, Stokes Healthcare built a world-class facility (which became Epicur Pharma), as a testament to the commitment to providing the highest level of quality. Adding a unique offering to the veterinary industry, Epicur Pharma is an FDA Registered 503B Outsourcing Facility, producing drugs such as Tacrolimus Eyedrops, Buprenorphine Injection and Gabapentin tablets. Epicur follows Current Good Manufacturing Practices (cGMP) which are the same rules and regulations followed by commercial manufacturers. Epicur Pharma is proud to be a pioneer in animal drug standards, offering the largest selection of manufactured drugs that are traditionally compounded. Epicur products are distributed directly to veterinary hospitals from our manufacturing facility and offered through Stokes Pharmacy for individual patient prescriptions. STEP Labs is a GMP-compliant laboratory that delivers accurate, reliable analytical testing for manufactured pharmaceutical products. Equipped with advanced instrumentation and operated under strict regulatory standards, STEP Labs provides comprehensive services in microbiological and chemistry analysis with a focus on quality, data integrity, and timely results. Stokes Healthcare has built a reputation for unwavering quality and superb service by holding fast to the founders’ commitment to traditional craftsmanship, combined with today’s most advanced knowledge and technologies. In a field where many corporate-owned pharmacies try to compete on price, Stokes has always put safety and quality first because patients’ lives depend on it. At Stokes, we offer competitive salaries and a comprehensive benefits package that includes medical, dental and vision coverage, life insurance, Health Reimbursement Account, Flexible Spending Account, 401(K) retirement savings plan with a generous employer match, a bonus program, paid holidays, vacation and personal time, and an excellent working environment. We are conveniently located in Mount Laurel, New Jersey, just minutes from Philadelphia and the NJ shore.

Requirements

High school diploma or general education degree (GED)
Customer service call center experience preferred but not required
Experience upselling/cross selling preferred
Must possess strong verbal, written and oral communication skills
Must have basic to moderate computer skills and have the ability to learn new software programs quickly
NJ technician registration preferred
Must exhibit punctuality and low absenteeism

Responsibilities

Answer incoming calls or make outgoing calls to doctors or veterinary offices
Upsell/cross sell on inbound calls
Manage and resolve office complaints with a sense of concern and urgency
Deliver superior customer service with a friendly demeanor, can-do attitude and willingness to help at all times
Enter and update office information into the appropriate system
Promote and support our online ordering system (iFill V2) and billing system (bill.com)
Process office orders accurately in appropriate system (GPS 2.0 or PK)
Respond to written e-mails or online website inquiries swiftly, courteously, and with professionalism
Retrieve and respond to voicemails professionally
Build rapport with offices through friendly, engaging conversation
Research accounts, identify and contact key player (IE purchaser) to generate interest
Inform offices of products we carry and promote new products based on training
Recommend alternative products if we do not carry specific product office is requesting
Emphasize product features, benefits, and provide pricing along with price breaks if applicable
Work with marketing and outside sales team to properly convey company message and identify potential accounts
Support and promote our iFill ordering system
Support marketing efforts when necessary by updating leads & contacts in Zoho
Maintain and expand company’s database of prospective accounts
Maintain a position of trust and responsibility by keeping customer/doctor information confidential
Document all call information according to standard operating procedures
Demonstrate sound decision making according to established guidelines/procedures
Continuously increase job knowledge and skills through self-motivation and in-house training