Call Center Agent and Call Center Team Lead

Dasher Services • Harrisburg, PA

2d • Hybrid

About The Position

Dasher exists to help people live happy, healthy lives. Dasher's values center around providing encouragement, compassion, and support to our fellow team members, and paying those values forward when interacting with our clients and our community. The Call Center Agent provides customer service support specifically designed to assist our community in a variety of areas via phone and written communication. The Call Center Team Lead would provide additional support with reporting and technical support to the team.

Requirements

• High school diploma or GED equivalency required.
• One (1) year of call center experience preferred.
• Experience with Microsoft Office and web based applications.
• Strong data entry, phone, verbal communication, and active listening skills.
• Ability to multi-task, set priorities, and manage time effectively.
• Ability to effectively communicate complex information with a diverse population.
• Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.
• Ability to take direction and to navigate through multiple systems simultaneously.
• Effective active listening skills.
• Strong written and verbal communication skills.

Responsibilities

• Handle and carefully respond to all inbound and outbound customer inquiries in an accurate manner
• Use knowledge of client products/services to assist members with inquiries, complaints, or problems and delivers a personalized approach and simplifies the customer experience.
• Work with confidential customer information and treat it sensitively adhering to all client, company, and regulatory compliance laws.
• Document data/information gathered in applicable databases according to department protocol and complete required department reporting, if applicable.
• Identify customers' needs, clarify information, research issues, and provide solutions.
• Collaborate with other team members to problem solve and improve customer experience.
• Provide general department administrative support as needed.
• Participate in training and educational opportunities.
• Attend business and department meetings (Stand Up, L10, 1 on 1, huddle, trainings, etc. ).
• Conduct additional work assignments corresponding with business needs at the direction of supervisor/manager.

Benefits

• Access to health, dental, and vision, insurance.
• Company provided disability and life coverage.
• Traditional and Roth 401(k) options with company match.
• Generous Paid Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED