SUD Treatment Call Center / Admissions Representative

Clare Foundation, Inc. • Santa Monica, CA

3d • $18 - $19 • Onsite

About The Position

CLARE|MATRIX is seeking bright and compassionate leaders to help save lives through recovery! We are a nonprofit organization providing effective and compassionate treatment, recovery, and prevention services for alcoholism and substance abuse to individuals, families, and the community. We offer an engaging, mission-driven work environment with excellent benefits and compensation. Work with dedicated colleagues in a dynamic setting, utilizing innovative approaches to addiction recovery and mental health treatment.

CLARE|MATRIX is a nonprofit organization providing effective and compassionate treatment, recovery, and prevention services for alcoholism and substance misuse to individuals, families, and the community.
Since 1970, CLARE|MATRIX has provided quality substance misuse and mental health treatment to men, women, and children in southern California. Through programs run by a compassionate, committed, results-oriented team of counselors, therapists, and administrators, CLARE|MATRIX continues to build its reputation as a leader in Evidence-Based Treatment practices and continues to break new ground in the areas of positive outcomes, outreach, research, and community involvement.
Headquartered in Santa Monica, CA, CLARE|MATRIX maintains facilities in the Southern California region; providing services to participants in a manner consistent with its Core Values: Compassion, Teamwork, Integrity, Empowerment, Adaptability, and Equality.

Requirements

• The ideal candidate will have counseling experience in a substance misuse treatment center setting.
• High School Diploma (Two-year degree or higher preferred).
• Must have 2 years of experience within the chemical dependency field working over the phone or face to face with clients.
• CAADAC or related certification is preferred.
• Excellent computer-based and telephonic skills - Salesforce experience is a plus
• Ability to prioritize and multitask
• Excellent interpersonal and communication skills with a strong client focus
• All employees whose functions require or necessitate contact with a client or food preparation shall complete a health screening report or a health questionnaire. A health screening report or health questionnaire will be provided upon hire. For all residential employees, a health screening report is completed and signed off by a medical practitioner signature for clearance. All outpatient employees will complete at minimum a self-report screening questionnaire.
• TB tests are to be conducted under licensed medical supervision not more than 60 calendar days prior to or 7 calendar days after employment and renewed annually from the date of the last tuberculosis test. Staff with a known record of tuberculosis or record of positive testing shall not be required to obtain a tuberculosis skin test. Unless there is documentation that the staff completed at least 6 months of preventive therapy, the staff shall be required to obtain, within 45 calendar days of employment, a chest x-ray result and a physician’s statement that the incumbent does not have communicable tuberculosis and has been under regular care and monitoring for tuberculosis. A chest x-ray within the prior 6 months is acceptable. The physician’s statement shall be renewed annually.

Nice To Haves

• Two-year degree or higher preferred.
• Salesforce experience is a plus
• CAADAC or related certification is preferred.

Responsibilities

• Provide phone coverage during assigned shift
• Ability to generate interest in our treatment program offerings
• Ability to advise callers on the treatment process and move potential clients past their barriers to treatment
• Document all client information and communication in Salesforce
• Maintain knowledge of our treatment center’s service offerings and current census
• Timely follow-ups with qualified clients to ensure admission
• Professional and positive attitude in the workplace and with all callers
• Provide excellent customer service to potential clients and their family members
• Ability to successfully prioritize in a fast-paced working environment
• Communicate insurance verification results to potential clients
• Discuss payment options with the client and/or family
• Refer caller to appropriate facility outside of our network if they are not appropriate for one of our treatment centers
• Collaborate with a multidisciplinary to ensure comprehensive participant care.
• Participate in staff meetings, one-on-one meetings with supervisor(s), and other meetings as required.
• Participate in in-service training.
• Maximize learning opportunities by remaining receptive to constructive feedback and utilizing support available from your supervisor and others.
• Maintain a good knowledge and understanding of CLARE|MATRIX’s mission, vision, & philosophy.
• Contribute to a healthy work environment by cultivating and maintaining appropriate boundaries and professional demeanor at all times.
• Communicate on a direct and timely basis about needs and problems as they arise.
• Ensure standards of conduct are upheld to CLARE|MATRIX standards.
• Ensure a community environment is maintained.
• Ensure health and safety regulations are upheld to CLARE|MATRIX standards.

Benefits

• Employer Paid Medical, Dental, Vision, Life/AD&D, and LTD insurance
• Vacation and sick leave
• 11 Paid Holidays (including a birthday holiday)
• 403(b) Retirement Plan (may be eligible for employer matching up to 6% the 1st of the quarter after 90 days of service)
• Flexible Spending Account (FSA)
• Mentorship and formal training to help you grow
• Performance-based culture and endless opportunities for growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED