Calibration Technician - 1st Shift

TTM•Syracuse, NY

About The Position

The Calibration Technician supports the Quality Management System by maintaining calibration and quality records, controlling documented information, coordinating customer returns and complaints, and supporting inspection activities. The role coordinates with Quality, Operations, Supply Chain, customers, and external calibration providers to help ensure compliance with internal procedures and customer and regulatory requirements. Responsibilities include maintaining calibration databases and records for inspection, measuring, and test equipment; scheduling calibration activities; tracking calibration status, certificates, and out-of-tolerance conditions; processing RMAs and customer complaints; coordinating source inspections and audits; maintaining controlled documents and quality records; reporting quality metrics; and supporting continuous improvement and corrective actions. The position also compiles documentation for source inspection packages and performs other related duties as assigned. This role requires accurate performance of routine administrative and measurement-related tasks, managing competing tasks and interruptions, and communicating professionally with internal teams and customers. The job description states the work is routine in nature, requires limited judgment, and has little or no role in decision-making.

Requirements

Ability to perform assigned tasks independently with limited supervision.
Ability to read and understand PCB drawings.
Ability to perform repetitive tasks accurately and maintain attention to detail.
Ability to use measurement tools such as calipers, gauges, or CMM equipment.
Ability to work independently and as part of a team in a dynamic, fast-paced environment.
Ability to perform basic computer tasks accurately.
Understanding of related interdepartmental processes.
Ability to collect data and update measurements.
Strong English verbal and written communication, planning, and organizational skills.
Strong computer skills and technical aptitude.
Ability to manage multiple administrative and written tasks accurately and professionally within designated timelines, while handling interruptions.
High school diploma or equivalent preferred.
One to two years of manufacturing experience preferred.
Experience with calibration systems and document control.
Ability to identify ITAR products on the manufacturing floor, understand restricted access to products and technical data, recognize foreign-person visitors, follow facility visitor authorization procedures, understand export requirements for shipments leaving the United States, and manage vendor approvals for ITAR manufacturing and services.

Nice To Haves

Experience in the aerospace industry, including familiarity with AS9100, AS9102, IPC-6012, or IPC-A-600.
Experience reading and interpreting GD&T requirements on manufacturing drawings.
PCB experience.
Experience with ETQ Reliance and Oracle.

Responsibilities

Maintain the calibration database for all inspection, measuring, and test equipment.
Schedule calibration activities and coordinate with internal teams and external calibration providers.
Track calibration status, certificates, and out-of-tolerance conditions.
Ensure calibration records are accurate, complete, and retained according to record-retention requirements.
Process Return Material Authorizations (RMAs) in accordance with company procedures.
Log, track, and route customer complaints to appropriate functions.
Support timely investigations and communication with internal teams.
Maintain complaint and RMA records, metrics, and closure status.
Coordinate customer and third-party source inspections.
Assist with internal and external audits, including ISO 9001, AS9100, and customer audits.
Maintain quality records and databases.
Ensure controlled documents are reviewed, approved, released, and distributed correctly.
Track quality metrics and provide status reports as requested.
Support continuous improvement and corrective action activities.
Develop customer relationships through collaboration, respect, professionalism, trust, and integrity; understand customer requirements and take appropriate action.
Coordinate with supplier quality, receiving, procurement, and production departments to compile documentation for source inspection packages.
Perform all other related duties as assigned.
Comply with TTM Export Control Policies and Procedures and applicable export-control laws, including ITAR, EAR, and OFAC requirements.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k)
Flexible spending accounts
Health savings accounts
Accident benefits
Life insurance
Disability benefits
Paid vacation
Paid holidays
Potential annual or quarterly company bonus, depending on position assignment
Potential shift premium for some alternative-shift positions, based on assigned shift and location