CalAIM Support

Fresno Rescue Mission Inc•Fresno, CA

About The Position

The CalAIM Support position is the operational hub of the program, handling clerical work, scheduling, front-desk service, data entry, basic accounting, and other administrative needs. The role supports a busy team, including the CalAIM Director, and requires flexibility, organization, time management, and the ability to manage interruptions and changing priorities. It also involves providing respectful, empathetic support to participants recovering from trauma and addiction and handling sensitive personal information dependably and confidentially. The role requires a mature Christian faith and agreement with the Fresno Mission Statement of Faith. Fresno Mission describes its employees as Christian missionaries who may participate in chapel services, outreach ministries, Bible studies, and prayer times as part of its evangelical outreach ministry.

Requirements

High school diploma or GED.
At least one year of experience working with the population served by Fresno Mission.
Microsoft Office and computer skills.
A mature walk with Jesus Christ and the ability to articulate Biblical beliefs and their application within the context of Fresno Mission.
Agreement with the Fresno Mission Statement of Faith.
Maintain a Christian testimony of faith and experience in Jesus.
Dependability and trustworthiness in handling sensitive and personal information.
Ability to work in a fast-paced, constantly changing environment and manage time effectively.
Ability to multitask amid interruptions, adapt flexibly, set boundaries, and provide emotional support to participants recovering from trauma and addiction.

Nice To Haves

Ability to speak, read, and write in Spanish.
Flexibility to adapt to changes and take on new responsibilities as the organization grows.
Interest in working in a fun, fast-paced atmosphere where the mission is taken seriously but people do not take themselves too seriously.

Responsibilities

Greet guests, answer phone calls, and direct callers to the appropriate person or department.
Provide coverage by working overlapping hours with various staff as needed.
Enter new participants into the Electronic Health Record (EHR) and attach files.
Conduct basic accounting and maintain receipts.
Gather data and statistics as needed.
Provide clerical assistance to the CalAIM Director.
Order supplies and keep the office and campus stocked with program needs.
Enter and maintain participant records, schedules, and reference materials.
Accurately manage and update Electronic Health Records.
Manage and organize secure health plan data exchanges, including MIF, RTF, and Outreach Tracker files, using SFTP protocols.
Manage a high volume of provider calls and emails efficiently.
Review and analyze CalAIM authorization requests using multiple systems and platforms, and accurately capture information for processing.
Communicate effectively and build and maintain cooperative professional relationships with Case Management and departments that directly or indirectly affect CalAIM services.
Perform other duties as assigned.
Participate from time to time in chapel services, outreach ministries, Bible studies, and prayer times.