Cage Vault Shift Manager

Choctaw Nation of Oklahoma•Broken Bow, OK

About The Position

The Cage/Vault Shift Manager ensures the efficient operation of Casino Cage and Vault Operations, directly oversees cage and vault associates, and maintains positive interactions with internal and external customers. The position reports to the Cage-Vault Manager. It is full-time, with variable days and hours based on business needs. Pay is listed as Pay Grade 09. Weekly Earned Wage Access is an option.

Requirements

Knowledge of high-volume cash-handling policies, including security, verification, and accuracy.
Ability to work with large sums of money and chips.
Knowledge of customer and personal service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Prior management experience.

Responsibilities

Oversee processes, identify areas of concern, and develop process improvements.
Maintain accurate records of monetary exchanges, authorization forms, and transaction reconciliations, and gain full knowledge of Cage and Vault computer software.
Instruct associates on specific tasks and job techniques, and periodically inspect work to confirm requests are completed as reported.
Audit and inspect team work to ensure standards are met, including verifying that paperwork is accurate and complete.
Develop methods, processes, and staffing plans to forecast and fulfill demand; assist with interviewing and hiring new employees and promoting existing associates; and record associate attendance.
Conduct performance management, including staff reviews and addressing substandard performance.
Maintain security, surveillance, and gaming policies and procedures to protect Casino assets, and immediately report fraudulent or suspicious activity.
Work with outside vendors to ensure financial equipment is maintained and operational to Casino standards.
Communicate with the Cage/Vault Manager about important matters, including customer service and associate performance issues, staffing levels, safety concerns, equipment malfunctions and repairs, and other casino-related problems.
Perform other duties as assigned.