Cage Assistant Shift Manager
About The Position
Catawba Two Kings Casino is seeking a Cage Assistant Shift Manager to support the Cage Shift Manager and Cage Manager in overseeing casino cage operations, including main, bank, front windows, markers, and satellite banks. The role helps ensure transactions are accurate and comply with internal controls, gaming regulations, and anti-money laundering laws. It also supports staffing, training, personnel supervision, and guest service standards. The position may serve as acting Cage Shift Manager or Cage Manager during their absence, assuming responsibility for operations and decisions. The job requires working an alternate schedule as needed, including weekends and holidays, in a loud, fast-paced, high-pressure enclosed environment that may involve occasional exposure to secondhand cigarette smoke. The position is located at Catawba Two Kings Casino in Kings Mountain, North Carolina, and is full-time.
Requirements
- Strong leadership skills, including coaching, conflict resolution, and team development.
- Excellent math, cash-handling, and reconciliation skills.
- Proficiency in cage management systems and Microsoft Office applications, including email and Excel spreadsheets.
- Organizational skills to function effectively under time constraints and strong attention to detail.
- Ability to multitask in a fast-paced environment.
- Ability to follow verbal and written instructions.
- Ability to communicate verbally and in writing in English.
- Ability to work an alternate schedule as needed, including weekends and holidays.
- Ability to work in a loud, fast-paced environment, with possible occasional exposure to secondhand cigarette smoke.
- Ability to stand for extended periods.
- Ability to frequently lift and/or move up to 50 pounds.
- Ability to frequently bend, stoop, reach, kneel, push, pull, twist, and perform repetitive motions.
- Ability to communicate in a noisy environment and work in an enclosed environment.
- Ability to work in a fast-paced, high-pressure environment.
Responsibilities
- Assist in managing day-to-day cage operations, including cashier functions, vault operations, and the chip bank.
- Ensure transactions comply with internal policies, state and federal gaming laws, and Title 31 anti-money laundering requirements.
- Supervise and support cage supervisors and cashiers, address performance issues, resolve disputes, and ensure adequate shift coverage.
- Monitor cage inventory, including cash, chips, and TITO, and ensure balancing procedures are followed at shift close and drop times.
- Assist with scheduling, payroll, and performance evaluations for cage personnel.
- Serve as acting Cage Shift Manager and Cage Manager during their absence, taking responsibility for operations and decision-making.
- Partner with compliance, audit, accounting, and surveillance departments during reviews, investigations, or variance resolution.
- Help lead training programs to develop staff knowledge, service standards, and regulatory compliance.
- Assist with implementing process improvements and internal control updates.
- Investigate and resolve guest or cashier discrepancies professionally and discreetly.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
