Cage Assistant Shift Manager (65834)

Catawba Two Kings Casino•Kings Mountain, NC

About The Position

Catawba Two Kings Casino is seeking a Cage Assistant Shift Manager to support the Cage Shift Manager and Cage Manager in overseeing casino cage operations, including the main cage, bank, front windows, markers, and satellite banks. The role ensures transactions are accurate and comply with internal controls, gaming regulations, and anti-money laundering laws. It also supports staffing, training, and supervision of personnel while maintaining guest service standards. The position may serve as acting Cage Shift Manager or Cage Manager in their absence, assuming responsibility for operations and decision-making. The job requires working an alternate schedule as needed, including weekends and holidays, and working in a loud, fast-paced environment that may involve occasional exposure to secondhand cigarette smoke.

Requirements

Strong leadership skills, including coaching, conflict resolution, and team development.
Excellent math, cash-handling, and reconciliation skills.
Proficiency with cage management systems and Microsoft Office applications, email, and Excel spreadsheets.
Organizational skills to function effectively under time constraints and attention to detail.
Ability to multitask in a fast-paced environment.
Ability to follow verbal and written instructions.
Ability to communicate verbally and in writing in English.
Ability to work an alternate schedule as needed, including weekends and holidays.
Ability to work in a loud, fast-paced environment, with possible occasional exposure to secondhand cigarette smoke.
Ability to stand for extended periods.
Ability to frequently lift and/or move up to 50 pounds.
Ability to frequently bend, stoop, reach, kneel, push, pull, twist, and perform repetitive motions.
Ability to communicate in a noisy environment and tolerate potential exposure to secondhand smoke.
Ability to work in a fast-paced, high-pressure, enclosed environment.

Responsibilities

Assist with day-to-day cage operations, including cashier functions, vault operations, and the chip bank.
Ensure transactions comply with internal policies, state and federal gaming laws, and Title 31 anti-money laundering requirements.
Supervise and support cage supervisors and cashiers, address performance issues, resolve disputes, and ensure adequate shift coverage.
Monitor cage inventory, including cash, chips, and TITO, and ensure balancing procedures are followed at shift close and drop times.
Assist with scheduling, payroll, and performance evaluations for cage personnel.
Serve as acting Cage Shift Manager and Cage Manager during their absences, taking responsibility for operations and decisions.
Partner with compliance, audit, accounting, and surveillance departments during reviews, investigations, or variance inquiries.
Help lead training programs to develop staff knowledge, service standards, and regulatory compliance.
Assist with implementing process improvements and internal control updates.
Investigate and resolve guest or cashier discrepancies professionally and discreetly.
Perform other duties as assigned.