Cage Vault Shift Manager

Choctaw Nation of OklahomaIdabel, OK
Onsite

About The Position

The Cage/Vault Shift Manager ensures the efficiency of Casino Cage and Vault Operations. The Cage/Vault Shift Manager directly oversees all cage and vault associates and maintains positive customer interactions both internal and external. You will report to the Cage-Vault Manager.

Requirements

  • Knowledge of high-volume cash handling policies. This includes security, verification, and accuracy.
  • Able to work with large sums of money and chips.
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Prior Management experience

Responsibilities

  • Oversee processes, identify areas of concern and develop process improvements.
  • Retain accurate records of monetary exchanges, authorization forms, and transaction reconciliations. Gain full knowledge of all computer software for both Cage and Vault.
  • Instruct associates on specific tasks and job techniques and inspect periodically to ensure requests are completed as reported.
  • Audit and inspect work of your team to ensure standards are met including verifying that all paperwork is accurate and complete.
  • Develop methods, processes, staffing to forecast and fulfill demand. Help interview and hiring of new hires and promotions of existing associates. Record associate attendance.
  • Conduct performance management with staff (reviews, address sub-standard performance).
  • Maintain security, surveillance and gaming policy & procedures to protect the assets of the Casino and report all fraudulent and suspicious activity immediately.
  • Work with outside vendors to ensure all financial equipment is maintained and operational to the Casino’s standard for growth.
  • Maintain a high level of communication with the Cage/Vault Manager for matters of importance such as customer service issues, associate performance issues, staffing levels, safety concerns, equipment malfunctions & repairs and any other related problems with the casino.
  • Perform other duties as may be assigned.

Benefits

  • Weekly Earned Wage Access is an option for this position.
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