Cage Services Shift Manager

North Fork Mono Casino & Resort•Notarb, CA

6d•Onsite

About The Position

The Cage Services Shift Manager is responsible for assisting in overseeing the Cage department, which includes the functions of the player’s club, while ensuring that the cage staff adhere to all departmental SOPs, guest service standards and compliance regulations. This position is also responsible for the daily cash handling needs of the Casino Departments. Responsibilities are performed in accordance with all Company standards, policies, and procedures.

Requirements

Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
Basic understanding of accounting, gaming and regulatory requirements including but not limited to Minimum Internal Control Standards (MICS).
Proficiency in Title 31.
Able to use equipment such as coin sorters, currency counters and calculators.
Must be flexible, able to handle multiple tasks, and establish priorities effectively.
Flexible working hours and schedule.
High school diploma or GED required; college-level coursework preferred.
Minimum of two (2) years experience as a Cage Supervisor required.
Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission, which includes passing a background investigation.
Must be at least 21 years of age.

Nice To Haves

college-level coursework preferred

Responsibilities

Practicing, supporting, and promoting North Fork Mono Casino’s culture and always demonstrating exemplary Service Standards.
Safeguarding Company assets.
Making recommendations to the Cage Services Manager regarding potential policies and procedures to ensure that cash handling is performed within accepted standards established by management, accounting, and regulatory requirements.
Ensuring that all tasks are completed as required and that all items are balanced at the close of business.
Providing exceptional service to all external and internal Guests.
Responsible for the final balancing of funds and assets assigned during shift.
Assisting the Cage Supervisors and Cashiers in the check cashing needs of the Guests.
Ensuring proper staffing and scheduling of Cage Team Members.
Ensuring that all procedures set forth by the State Compact are followed.
Supervising Cage Supervisors and Cashiers in the performance of their duties.
Making recommendations to the Cage Services Manager on potential new hires.
Responsible for the final balancing of funds and assets of the cage department.
Overseeing Title 31 functions as applicable to the Cage.
Responsible for all day-to-day functions of the North Fork Mono Casino rewards program, including but not limited to enrolling guests, assisting existing members with promotions or redeeming offers and aiding in guest recovery.
Ensuring staff is aware of promotions and special events.
Effectively and accurately operating assigned equipment, including but not limited to slot accounting system, player tracking, standard computer terminal and that cage staff are properly trained in using this equipment.
Ensuring Guest accounts are updated accurately.
Issuing comps to qualified players.
Other job-related duties as assigned.