CAGE SHIFT MANAGER

Tamaya Enterprises Inc. d•Santa Ana Pueblo, NM

7h•Onsite

About The Position

The Cage Shift Manager is responsible for the daily operations of the cage. The Cage Shift Manager maintains the balance between productivity standards and customer service for Cage Cashiers during their shift. Core Values & Expectations include treating co-workers with dignity and respect, demonstrating dependability, honesty, and professionalism, and seeking answers when unsure of information, policies, or procedures.

Requirements

High School diploma or GED.
Two years cage experience is required.
Must be able to read, write, speak and understand English.
Must have advanced Computer capabilities.
Must be 10-key proficient.
A smartphone capable of running company applications and communication systems is required.
All employees are required to proficiently use a smartphone for company applications, email, and text.
Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.
Must be a detail oriented, organized individual with the ability to multi-task.
Proven ability to provide outstanding customer service.
Proven ability to handle conflict situations.
Must have excellent problem solving abilities.
Strong mathematical skills including the ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Must have strong analytical skills.
Must be able to work in a fast paced environment.
Must be able to deal with stressful situations in a professional manner.
Must be a Team Player.

Nice To Haves

Preference given to qualified Santa Ana Tribal Member.
Some college courses in Banking, Finance or related area preferred.
Excellent written and verbal communication skills including the ability to successfully communicate with multiple levels of management.
Knowledge of spreadsheet software and word processing software with use of Microsoft products including Word, Excel, Outlook, and Access preferred.
Knowledge of gaming software systems required with use of IGT software preferred.

Responsibilities

Review and make suggestions to cage employees daily work schedules.
Monitors the performance of subordinates, ensuring adherence to Casino policies and procedures and the ICS.
Performs even-money exchanges with the other Casino departments.
May perform functions of subordinate staff, as required.
Makes recommendations for hiring, terminating and training cage employees; plans, assigns, and directs work; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems.
Ensures proper preparation of the daily bank deposit.
Maintains locked boxes for keys and the key control log and ensures proper issuance of keys.
Ensures cage compliance with federal currency transaction reporting requirements of Title 31.
Maintains awareness of all cage activity and safeguards cage assets.
Reviews daily cash receipts and disbursements through the vault for their shift.
Ensures all cash turned in by operating departments is properly verified and recorded.
Verifies and accepts funds from hard and soft count.
Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules, and regulations.
Performs other duties, as assigned.