CAGE SUPERVISOR

Saratoga Harness Racing, Inc. • State College, PA

61d

About The Position

We are looking for a Cage Supervisor to join our team. This person will report to the Director of Finance

Requirements

• Highschool Diploma or equivalent
• Must be able to be approved and maintain licensure by Pennsylvania Gaming Control Board gaming.
• Must be able to work a flexible schedule including nights, weekends and holidays.
• Ability to lift and carry up to 50 lbs. repeatedly.
• Able to perform repetitive motion tasks.
• Ability to stand and walk for up to 8 hours.

Nice To Haves

• Supervisory experience preferred.

Responsibilities

• Responsible for supervising various cage personnel on assigned shift to ensure accurate workflow of the overall cage operation.
• Ensure all cage and company policies and procedures are understood and followed.
• Create and designate breaks for staff to ensure a balanced working environment.
• Delegate shift, window assignments to cage staff.
• Interact with various department leadership as necessary.
• Maintain records and reports such as cage variances, attendance, MB balance sheets, customer complaints, etc.
• Assist the cage areas when needed. This includes but not limited to assisting with counting cash, making cassettes, servicing customer in the window.
• Review cage shift activities with incoming Cage Supervisors through shift reports.
• Interview and train new cage staff when required.
• Assist Cage Shift Managers with developing staff.
• When necessary, issue disciplinary counseling to staff.
• Complete performance evaluations for cage staff in line with company standards as assigned.
• Answer customer questions in a courteous and professional manner.
• Other duties assigned and/or authorized by PGCB.
• Lead Cage staff by example
• Foster teamwork
• Effectively communicate with customers, coworkers and staff.
• Read, write and understand instructions from leadership.
• Analyze and interpret shift needs.
• Read complex documents and understand state and local tax requirements, gaming laws and regulations.
• Solve complex problems.
• Manage time effectively for proper cage flow.
• Must be able to distinguish between colors.
• Knowledge of various cage policy and procedures, and companywide standard policies as they relate to the job.
• Ability to perform assigned job duties under frequent time pressures in an interruptive environment.
• Flexibility is essential for scheduling including holiday, nights and weekends.

Benefits

• Competitive Medical, Dental, & Vision Insurance
• Vacation & Sick Time That Promote Work/Life Balance
• Company Paid Life Insurance
• Retirement Options
• Free Employee Assistance Program
• Robust Employee Recognition Program
• Local and National Discount Programs Through EAP & Tickets@Work
• Unlimited growth potential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees