Cage Supervisor
About The Position
Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times. Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information. Supervise all Cage activities during assigned shift. Perform vault responsibilities. Ensure compliance with Internal Controls, State Regulations, and Company SOPs in all transactions and activities. Monitor staffing levels to ensure budgetary compliance. Review Cage Settlement Sheet for reasonability and correctness. Complete and/or review CTRs, MTLs, CCTLs, CCLs, and all other required Title 31 documentation. Participate in interviewing and selecting new team members, and train and develop team members. Issue disciplinary action as needed. Assign work to team members and monitor for timely and proper completion. Produce and deliver reports as needed. Utilize training and existing policies and procedures to make sound handling disputes and making every effort to achieve guest satisfaction. business decisions. Continuously strive to build and maintain rapport with guests by promptly and professionally Assist in maintaining a spotless casino by disposing of any cups, glasses, or bottles left by guests. Improve productivity by recommending improvements, processes, equipment, and systems. Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. Have complete knowledge of all casino events and promotional activities, and assist with disseminating such information to cage staff members. Keep work area in a clean and orderly manner. Ensure the safety and security of all guests and team members. Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Other duties as assigned or any reasonable request from any member of management.
Requirements
- Must be 21 years of age or older
- Proficient in English verbal and written
- Proficient with iOS devices
- Flexible to work various shifts, weekends, and holidays
- Must be able to obtain and maintain a 1055 gaming license.
- Two to Five years’ experience in cage operations and supervision with a 2-year degree in related field or equivalent work experience.
- Gaming experience is required.
Responsibilities
- Supervise all Cage activities during assigned shift.
- Perform vault responsibilities.
- Ensure compliance with Internal Controls, State Regulations, and Company SOPs in all transactions and activities.
- Monitor staffing levels to ensure budgetary compliance.
- Review Cage Settlement Sheet for reasonability and correctness.
- Complete and/or review CTRs, MTLs, CCTLs, CCLs, and all other required Title 31 documentation.
- Participate in interviewing and selecting new team members, and train and develop team members.
- Issue disciplinary action as needed.
- Assign work to team members and monitor for timely and proper completion.
- Produce and deliver reports as needed.
- Utilize training and existing policies and procedures to make sound handling disputes and making every effort to achieve guest satisfaction.
- Continuously strive to build and maintain rapport with guests by promptly and professionally.
- Assist in maintaining a spotless casino by disposing of any cups, glasses, or bottles left by guests.
- Improve productivity by recommending improvements, processes, equipment, and systems.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Have complete knowledge of all casino events and promotional activities, and assist with disseminating such information to cage staff members.
- Keep work area in a clean and orderly manner.
- Ensure the safety and security of all guests and team members.
- Work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
- Other duties as assigned or any reasonable request from any member of management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
