Cage Shift Supervisor - Maryland
About The Position
The Cage Shift Supervisor plays a vital role in ensuring the accuracy, security, and efficiency of cage operations by overseeing key financial processes and supporting team members throughout each shift. Your leadership helps maintain compliance with internal controls and gaming regulations while fostering a professional, guest‑focused environment. By guiding staff, resolving operational challenges, and upholding high standards of service and accountability, you help protect the integrity of casino transactions and ensure every guest enjoys a smooth, positive gaming experience that reflects the excellence of the Live! brand.
Requirements
- Ability to analyze and interpret departmental needs and results.
- Ability to read complex documents and understand state and local tax laws, banking codes, gaming laws and regulations.
- Ability to solve complex problems.
- Ability to distinguish between colors
- One (1) to two (2) years of experience in casino cage operations or banking preferred.
- High School diploma or GED equivalent required.
- Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.
Nice To Haves
- College degree or some level of secondary education preferred.
Responsibilities
- Maintains working knowledge of Cage operations internal functions, controls and software
- Updates and takes the initiative to convey pertinent information to Team Members regarding the policy or schedule changes
- Ensures efficiency and accurate performance standards are met by maintaining communication with all work areas to verify paperwork and inventory controls (i.e. various bank, cage checks, and currency orders)
- Consistently demonstrates outstanding guest service skills and assists team members with questions pertaining to recovering variances, handling guest disputes, counterfeit issues, and internal control violations.
- Consistently maintains professional rapport and confidentiality in communicating with other departments as required by procedures (i.e. IT, Security, Surveillance etc.)
- Takes responsibility for making sure Team Members are trained and developed in Cage Operations and monitors business flow to develop efficient training, break and shift schedules.
- Demonstrates an understanding of HR duties to accurately track and record LOA’s, PTO time, early outs and special requests made by team members.
- Assists Cage Shift Manager with any other duties as assigned.
Benefits
- Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Generous retirement savings options
- Paid Time Off
- Tuition Reimbursement
- On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
- Training and pathways for career growth
- Robust Rewards & Recognition Programs
- Annual Merit Based Pay Increases
- Discretionary Performance Bonuses
- Discretionary Service Bonuses
- Free parking
- Free food and discounted meals
- Live! Hotel, Food & Beverage, and Entertainment Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
