Cage Shift Manager - Full Time (Day Shift)

Oaklawn • Hot Springs, AR

5d • Onsite

About The Position

The Cage Shift Manager is accountable and responsible for the operation of the cage department on a shift basis. Manages all cage, main bank, and chip bank personnel in the performance of their duties to ensure that all guests have an enjoyable gaming experience.

Requirements

• Must be at least 21 years of age.
• Ability to analyze and interpret departmental needs and results.
• Ability to read complex documents and understand state and local tax laws, banking codes, gaming laws and regulations.
• Ability to solve complex problems.
• Ability to distinguish between colors
• Ability to perform assigned duties under frequent time pressures in an interruptive environment.
• Broad variety of tasks and deadlines requires an irregular work schedule.
• High School diploma or GED equivalent required.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Nice To Haves

• One (1) to two (2) years of experience in casino cage operations or banking preferred.
• College degree or some level of secondary education preferred.

Responsibilities

• Maintains working knowledge of Cage operations internal functions, controls and software
• Updates and takes the initiative to convey pertinent information to Team Members regarding policy or scheduling changes
• Ensures efficiency and accurate performance standards are met by maintaining communication with all work areas to verify paperwork and inventory controls (i.e. various bank, cage checks and currency orders)
• Consistently demonstrates outstanding guest service skills and assists team members with questions pertaining to recovering variances, handling guest disputes, counterfeit issues and internal control violations.
• Consistently maintains professional rapport and confidentiality in communicating with other departments as required by procedures (i.e. IT, Security, Surveillance etc.)
• Takes responsibility for making sure Team Members are trained and developed in Cage Operations and monitors business flow to develop efficient training, break and shift schedules.
• Demonstrates an understanding of HR duties to accurately track and record LOA’s, PTO time, early outs and special requests made by team members.
• Assists Cage Shift Manager with any other duties as assigned.
• Regular punctual attendance
• Ability to work required overtime
• Other duties as assigned

Benefits

• Paid holidays
• Paid volunteer time
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED