Cage Services Cashier

North Fork Mono Casino & Resort•Notarb, CA

3d•Onsite

About The Position

The Cage Services Cashier is responsible for processing financial transactions within the casino, including exchanging chips for cash and cashing checks. This position also services and supplies coin and cash to casino ticket redemption units, jackpot kiosks and cash dispense units in accordance with established procedures. The Cage Services Cashier must maintain accurate records of transactions and cash drawer balances and perform functions of the casino rewards program, while providing excellent guest service. Responsibilities are performed in accordance with all Company standards, policies, and procedures. This position will report directly to the Cage Services Supervisor.

Requirements

Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
Ability to gain a basic understanding of gaming and regulatory requirements, including but not limited to Title 31.
Ability to learn to use equipment such as coin sorters, currency counters, and calculators.
Basic math, reading and communication skills.
Flexible working hours and schedule.
Basic understanding of electronics and electronic equipment.
Ability to learn new technology.
Ability to follow directions with minimal supervision.
High school diploma or GED required.
Minimum of one (1) year cash handling experience required.
Must be able to pass entrance exam.
Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission, which includes passing a background investigation.
Must be at least 21 years of age.

Nice To Haves

Minimum of one (1) year Cage Cashier experience preferred.
Minimum 6 months’ guest service experience preferred.
Prior knowledge of gaming devices or related systems is preferred.

Responsibilities

Practicing, supporting, and promoting North Fork Casino’s culture and always demonstrating exemplary Service Standards.
Safeguarding Company assets.
Ensuring that all assigned job-related tasks are completed as required and that all items are balanced at the close of business.
Attending to guest needs and ensuring overall guest satisfaction.
Responsible for the final balancing of funds and assets assigned during a shift.
Working front line, fill bank, main bank, and kiosk room as assigned.
Assisting in training new Team Members.
Transferring bag coin from jet‐sort to main bank.
Enrolling qualified players in the rewards program.
Issuing North Fork rewards cards and inputting data in system.
Issuing comps to qualified players.
Effectively and accurately operating assigned equipment, including but not limited to the player tracking system, standard computer terminal, embossers and scanners.
Servicing all ticket redemption units by supplying coin and cash to each unit.
Replenishing unit cassettes with cash.
Attending to any guest disputes resulting from the ticket redemption units or jackpot kiosks.
Fixing all ticket redemption unit and jackpot kiosk malfunctions.
Circulating on the casino floor to fix any problems that occur with the redemption units.
Keeping redemption units clean and in proper working order.
Balancing the kiosk vault and being responsible for balancing all coin and cash.
Cross-training and performing the responsibilities of a Main Bank Cashier if necessary.
Detecting counterfeit money using available resources.
Properly using equipment, tools or systems to complete assigned tasks and complying with company safety standards.
Developing a working knowledge of any applicable rules, regulations and Internals Controls.
Completing all paperwork in accordance with Cage policies and procedures.
Adhering to and complying with both departmental and overall property policies and procedures.
Other job-related duties as assigned.