Cage Operations Technician

San Manuel Band of Mission Indians•Highland, CA

8d•Hybrid

About The Position

The Cage Operations Technician performs preventative maintenance and is responsible for troubleshooting on multi-functional kiosks, ATM machines, currency counters, bank issues, money carts, cabinets and other various equipment. This role involves completing electronic and mechanical repairs, responding to floor calls, and handling customer claims related to multi-function kiosks. The technician will rebuild, repair, and replace kiosk hardware and software components, perform repairs on electrical and mechanical parts, and manage software updates and internal setting adjustments. Additionally, the role requires generating reports for Gaming Commission regulations, ensuring adherence to internal controls, and investigating kiosk malfunctions. Security and accountability of funds and assets are paramount. The technician will also coordinate with departments for equipment relocation/removal, assist vendors with installations and maintenance, and monitor network connectivity. Reporting on technical trends and documenting actions taken are key responsibilities. The role also includes training team members on equipment operation and maintenance, and performing other assigned duties to support departmental efficiency.

Requirements

High school diploma or GED required.
Must possess proficient computer skills with the ability to use Microsoft Office Suite (MS) (i.e. MS Word, Excel, and Outlook.)
Must be able to use hand tools, power tools and air compressors.
Ability to read and comprehend performance charts and graphs to diagnose problems with multi-function kiosks.
Required to possess comprehensive knowledge of all Policy and Procedures governed by the Gaming Commission Regulations.
Strong technical, verbal and written communication skills with the ability to simplify terminology that a non-technical end user and/or senior executive can understand.
Ability to create a positive and professional business relationship with internal and external clients as well as third-party service/product providers.
Must have experience of demonstrating the utmost discretion and confidentiality as they will have access to financial data.

Nice To Haves

Six (6) months of recent experience as Kiosks, ATM or Slot Technician or related technical experience preferred.

Responsibilities

Completes electronic and mechanical repairs; responds to floor calls and completes multi-function kiosk customer claims.
Rebuilds, repairs and replaces multi-function kiosk hardware and software components.
Performs repairs of all electrical and mechanical components of required equipment.
Responsible for software updates and makes adjustments to internal settings on multi-function kiosks.
Responsible for reading and generating reports pertaining to Gaming Commission regulations.
Ensures internal controls are adhered to on multi-function kiosks and follows notification protocol to access ports and software.
Complies with Cage Operations internal controls, enterprise and Departmental policies and procedures.
Investigates and generates reports on the malfunction of kiosks.
Summarizes results of the investigations and technical actions taken on overage/shortage caused by malfunction.
Maintains security and accountability of enterprise funds and all assets associated with the multi-function kiosk, ATM machines and bank issues.
Coordinates with various internal departments on relocation/removal of multi-functional kiosks, ATM machines, bank issues and other equipment used by the Department.
Assists vendors with installation and maintenance on multi-function kiosks, ATM machines, currency counters, banks issues, and other equipment used by the department.
Assists in monitoring, maintaining and implementing network connectivity on multi-function kiosks and ATM machines.
Reports trends, problems, and concerns about technical and service issues.
Creates proper documentation and adequately prepares parts for repair; identifies components and parts that require vendor repair.
Maintains monthly inventory on parts and supplies.
Trains Department team members on basic maintenance and operating instructions for multi-function kiosks, ATM machines, currency counters, bank issues and other Department equipment.
Performs other duties as assigned to support the efficient operation of the department.