Cage Manager

Hollywood Casino Aurora • Aurora, IL

1d • $80,000 - $88,000 • Onsite

About The Position

The Cage Manager is responsible for supervising and managing staff in the Cage/Credit department. They support, administer, and manage operational goals and monitor the achievements of performance and profit objectives.

Requirements

• Must be at least 21 years of age
• Bachelor’s Degree (B.A/B.S.) or equivalent; or four to eight years related experience and/or training; or equivalent combination of education and experience
• Must have be proficient in computer knowledge to include keyboarding skills, Microsoft Office applications, email usage, and database, spreadsheets, and word processing software
• Must have excellent verbal and written communication skills
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate

Responsibilities

• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager
• Enthusiastically supports, actively promotes, and demonstrates superior customer service
• Effectively respond to a supervisor’s requests in all areas of guest interaction and guest concerns
• Conduct investigations into variances, violations of internal controls, and violation of reporting requirements
• Responsible for all operation supply inventory. Ensures team members have the tools needed to do their jobs to maximize efficiently
• Administration of reward and recognition programs to maximize employee engagement
• Responsible for securing the integrity of all assets and oversees balancing of all cage banks
• Review and approve cage documentation based on established levels of authorization
• Prepare/review currency transactions reports
• Approve credit line availability
• Review of multiple transactions logs for accuracy
• Responds to guest inquiries while monitoring and applying service recovery within authorized levels
• Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures
• Creates effective and efficient schedules

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager