Cage Manager

Resorts World Las Vegas•New York, NY

2d•Onsite

About The Position

The Manager Cage will be responsible for directing and supervising Cage personnel in the performance of their duties on all shifts. The Cage Manager is also responsible for overseeing aspects of the Cage department such as Cashiers, cashier tills, Poker and table fills, and transfers; but not limited to other responsibilities relative to the department. The Cage Manager will ensure that all compliance with applicable laws, rules and regulations of the Gaming Commission, Federal and State laws governing monetary transactions and company policies, procedures and controls are followed. The Cage Manager is also responsible for assisting with daily administration tasks, assisting with day-to-day operations; and developing the department. Safeguards assets. Manages, directs and supervises all cage operations. Ensures the integrity and accuracy of all Cage transactions Assists in counting money, transfers, fills and reconciling gaming revenue Prepares various reports needed regarding Casino Marker transactions such as Marker Returns, Front Money and Safe Keeping, Marker Write Off and, Detail Deposit Reports, and forwards all information to appropriate individual(s) Maintains a thorough, working knowledge of laws, rules and regulations of the Gaming Commission, as well as company policies, procedures and controls Ensures compliance with Company policies and the Gaming Regulations. Manages team members of the Cage department. Maintains all records, reports and other required paperwork in the Cage Department Implements gaming controls, company regulations and internal controls. Conducts the necessary research to effectively resolve Cage disputes/discrepancies Facilitates the flow of information, by attending regularly scheduled departmental meetings Held accountable for the accuracy and thoroughness of departmental records and reports Ensure effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments Maintains the highest level of confidentiality Reviews departmental reports, to ensure accuracy, making revisions as needed. Maintains control and inventory of all currency, coins, checks, related forms and documents. Develops departmental budget. Manages all assets and records located in the cage area. Oversees control and flow of information relevant to cage management. Complies with all AML regulations and with relevant internal control requirements. Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments. Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis. Maintains STRICT confidentiality of internal activities. Performs other tasks as assigned. Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive Demonstrates a working knowledge of our marketplace Actively and collaboratively assists in building the best practices necessary for the Company’s success Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations Demonstrates the initiative to present new ideas and perspective to create positive results Exhibits respectful consideration of viewpoints, situations and others Puts the guest at the forefront of every decision

Requirements

Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
BA/BS in related field or equivalent in work experience
Minimum of five (5) years of experience in a gaming industry.
Five (5) years of experience in, accounting/money management and/or guest service-related field with a minimum, of five (5) years in a supervisor/manager role in a high volume, complex resort casino environment
Ability to handle scheduling, supervising, directing, training, and development of staff assigned on multiple shifts.
Capable of handling all necessary paperwork for cage area, maintain a log, and balance sheets to facilitate consistent communication between shifts
Progressive experience working in a Cage operation for a casino
Must be able to obtain and retain a New York State Gaming Commission License
Prior casino experience required
Ability to supervise, motivate and build a team
Ability to operate all gaming equipment with the cage operations.
Ability to use computer equipment
Must have some knowledge on Excel, Word, and some Casino Systems
Availability to work various shifts with multiple start times
Must be able to perform opening, dropping, filling, closing and maintenance of all equipment utilized within the department
Ability to complete mathematical calculations
Ability to remain calm in a stressful environment
Ability to count large quantities of cash and prepare proper documentation thereof
Ability to read, analyze, and interpret documents
Ability to respond to common inquiries from other Team Members or guests
Fluency in English required
Ability to write detailed instructions and correspondence
Ability to effectively present information in one-on-one and small group situations.
Ability to compute mathematical calculations
Ability to work with mathematical concepts such as probability and statistical inference
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills
Ability to work well under pressure and deadlines

Responsibilities

Directing and supervising Cage personnel in the performance of their duties on all shifts
Overseeing aspects of the Cage department such as Cashiers, cashier tills, Poker and table fills, and transfers
Ensuring compliance with applicable laws, rules and regulations of the Gaming Commission, Federal and State laws governing monetary transactions and company policies, procedures and controls
Assisting with daily administration tasks and day-to-day operations
Developing the department
Safeguarding assets
Managing, directing and supervising all cage operations
Ensuring the integrity and accuracy of all Cage transactions
Assisting in counting money, transfers, fills and reconciling gaming revenue
Preparing various reports needed regarding Casino Marker transactions and forwards all information to appropriate individual(s)
Maintaining a thorough, working knowledge of laws, rules and regulations of the Gaming Commission, as well as company policies, procedures and controls
Ensuring compliance with Company policies and the Gaming Regulations
Managing team members of the Cage department
Maintaining all records, reports and other required paperwork in the Cage Department
Implementing gaming controls, company regulations and internal controls
Conducting the necessary research to effectively resolve Cage disputes/discrepancies
Facilitating the flow of information, by attending regularly scheduled departmental meetings
Ensuring effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments
Maintaining the highest level of confidentiality
Reviewing departmental reports, to ensure accuracy, making revisions as needed
Maintaining control and inventory of all currency, coins, checks, related forms and documents
Developing departmental budget
Managing all assets and records located in the cage area
Overseeing control and flow of information relevant to cage management
Complying with all AML regulations and with relevant internal control requirements
Facilitating and ensuring that performance reviews of all employees within department are complete on a yearly basis
Maintaining STRICT confidentiality of internal activities
Performing other tasks as assigned
Demonstrating consistent regard and dedication to guests, vendors, colleagues and the Company
Demonstrating a working knowledge of our marketplace
Actively and collaboratively assisting in building the best practices necessary for the Company’s success
Demonstrating an understanding of the impact actions and decisions have on the Company
Demonstrating the initiative to present new ideas and perspective to create positive results
Exhibiting respectful consideration of viewpoints, situations and others
Putting the guest at the forefront of every decision